Hotel Housekeeper & Front Desk Agent

Job Description

Job Description

What Makes a McKibbon Hotel Room Attendant/Housekeeper & Front Desk Agent?

This is a unique position combining two different roles in one schedule. Both job descriptions are below:

At McKibbon Hospitality, our Room Attendants/Housekeepers are at the heart of the guest experience. You’ll create a warm, home-like environment by keeping guest rooms clean, comfortable, and inviting, while delivering friendly and helpful service. In return, we offer competitive pay and benefits, added incentives based on performance and a supportive team that feels like family, and plenty of opportunities to learn, grow, and build your career with us.

A Day in the Life: 

• Maintaining the cleanliness of guest rooms and suites, including bathrooms, living areas, and bed changes.

• Working with the housekeeping team to deliver one of the most important parts of the guest experience: spotless, inviting rooms.

• Professional, courteous, teamwork to assist the housekeeping and laundry teams in meeting the days demands.

• Maintain a clean, stocked housekeeping cart to ensure efficiency in daily tasks and end of shirt prepare cart for next day's service.

• Using professional cleaning equipment and chemicals safely and effectively.

• Spending much of your day on your feet, moving housekeeping carts, and navigating guest hallways.

• Bringing a friendly personality, strong attention to detail, and a desire to make guests feel at home.

• Ability to work independently with little supervision.

• Strong multi-tasking and time-management skills.

• Quick learner with the ability to adapt in a guest-focused environment.

• Restocking guest room supplies (toiletries, coffee/tea, towels, etc.).

• Reporting maintenance issues or safety concerns to the appropriate department.

• Assisting with laundry duties such as collecting, sorting, and transporting linens.

• Maintaining housekeeping carts and storage areas in a clean, organized, and fully stocked manner.

• Following all safety and sanitation guidelines.

• Providing friendly, professional interactions with guests when approached as well as team members.

• Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Job Requirements: 

• Identification verifying you are at least 18 years of age.  

• US Citizenship verification is required.

• Ability and flexibility to work weekends and holidays.

• Ability to lift, pull, and push moderate weight (minimum of 35 lbs.) 

• Must be able to use stairs and ladders as needed to perform cleaning tasks, including high areas.

• Desire to satisfy the needs of others in a fast-paced environment.  

Why McKibbon?

We believe in our Guiding Principles: Think Bigger. Love Your Community. Do the Right Thing. Support Each Other. Make a Lasting Impression. At McKibbon, you’ll join a supportive team that values your work and helps you grow.

• McKibbon is an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

• Applicants must be at least 18 years of age, legally authorized to work in the United States, and able to successfully complete any required background screening as a condition of employment.

What Makes a McKibbon Front Desk Agent? 

The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles.

A Day in the Life: 

• Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner. 

• Maintain positive guest relations at all times. 

• Resolve guest complaints and ensure guest satisfaction. 

• Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. 

• Process all guest check-ins and verify registration information with the guest. 

• Handle overbooked or 'walked' guests. 

• Accept and record wake-up call requests. 

• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). 

• Resolve discrepancies on the room status report with housekeeping. 

• You will train with and learn Food and Beverage operations to fill in as needed. 

Shifts may vary by hotel:

• Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm

• Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm

Requirements: 

• Previous experience working as a front desk agent or in a similar role. 

• A high school diploma or equivalent vocational training certificate.

• Experience working at a hotel establishment (highly desired). 

• Proficiency with computers. 

• Basic math skills.

• Ability to provide excellent customer service and maintain a professional demeanor at all times.

• Ability to input and access information in the property management system and/or points-of-sale system.

• Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.

• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

• Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

• Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests

Ideal Skills & Qualities: 

• Great verbal and written communication skills.

• The ability to create a fun and supportive working environment.

Perks & Benefits Beyond the Basics: 

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: 

Benefits: Full Time Associates:  

• Comprehensive benefits package including medical, dental, and vision  

• Life insurance 

• Pet Insurance

• Short and long-term disability 

• Paid time off and holidays 

• Tuition assistance 

Financial & Occupational Wellness: All Associates 

• Competitive Compensation with incentives (incentives vary by position)

• 401K Savings Plan, 50% matching up to 10% of compensation

• Associate referral program 

• Brand and company training classes, workshops and conferences for career growth and development (varies by position)

Personal Wellness: All Associates

• Fundraising matching funds program 

• Team volunteer opportunities 

• 24/7 chaplain services 

• Exclusive hotel rate discounts 

Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.