Community Manager

Position Overview Community Manager – PA Public Affairs. This role works out of our Willis Tower offices or Abbott Park, IL locations within the PA Public Affairs division. Benefits Health coverage via the Health Investment Plan (HIP) PPO medical plan. Retirement savings plan with high employer contribution. Tuition reimbursement and Freedom 2 Save student debt program. FreeU education benefit. Responsibilities Manage day-to-day community engagement across corporate social platforms, CRM, and email ensuring timely, accurate, and brand‑appropriate responses. Oversee day-to-day community management on social – foster dialog, answer questions or comments, elevate issues, and advise on potential opportunities while ensuring brand compliance and quality assurance. Monitor conversations using listening tools (e.g., Sprinklr) to track sentiment, emerging topics, and potential risks. Surface relevant themes and actionable signals to inform engagement and immediate decision‑making. Detect sensitive or high‑risk issues and execute escalation protocols with Legal, Public Affairs, and Customer Care. Track, analyze, and report on engagement, sentiment, response time, and recurring themes; deliver clear, concise summaries for internal stakeholders. Manage and optimize listening dashboards, workflows, and reporting cadences to drive efficiency and consistency. Stay on top of trends and identify user‑generated and media stories the community would find interesting. Lead internal forums to share learnings, trends, and community management standards across Abbott. Serve as the day‑to‑day point of contact for community management agency partners, providing guidance, training, and quality oversight. Partner across teams and stay current on platform updates and digital trends to continuously improve engagement strategies. Qualifications Bachelor’s degree in communications, marketing, public relations, journalism, or related field, with 2–5 years of relevant experience. Experience with social listening and engagement tools (e.g., Sprinklr or similar platforms). Strong understanding of social platforms, community dynamics, and digital trends. Excellent communication and analytical skills, with ability to translate data into actionable insights. Sound judgment, high attention to detail, and ability to manage multiple priorities in a fast‑paced environment. Highly collaborative, with a passion for digital engagement and flexibility to support periodic weekend monitoring. Additional Information Base pay: $61,300.00 – $122,700.00 (may vary by location). Work shift: standard. Travel: yes, 5% of the time. Significant work activities: continuous sitting, keyboard use. EEO Statement Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law (English: Español: #J-18808-Ljbffr