Practice Manager - Bilingual in Spanish/English Required

Location Grand Prairie, TX Facility MD Grand Prairie Schedule - Shift - Hours Full Time - Days THIS POSITION REQUIRES A CANDIDATE THAT IS BILINGUAL IN SPANISH/ENGLISH - MUST BE FLUENT IN BOTH. Looking for a stellar Practice Manager with a passion for Pediatric Healthcare! Schedule: Monday through Friday 8am to 5pm / able to answer calls on weekends FLSA STATUS: Exempt

PRIMARY FUNCTION

Administer, direct and coordinate activities relating to the operation of the medical office including financial key operational performance measures, scheduling, front and clinical operations and staffing, facility maintenance and inventory management, charge posting and other administrative tasks.

SUPERVISION RECEIVED

Reports directly to the Lead Physician, Director of Front Office Operations and Clinical Services.

SUPERVISORY RESPONSIBILITIES

Exercises supervision over the training, performance and evaluation of the complete office staff including receptionists, medical assistants, scribes and lab technicians.

TYPICAL WORKING CONDITIONS

Working in an office environment. May require sitting or standing for long periods; also stooping, bending and stretching for files and supplies. Occasionally lifting files, boxes weighing up to 50 pounds. Requires manual dexterity sufficient to operate a keyboard, type at 35 wpm, operate calculator, copier, scanner, e-mail and other office equipment as necessary. Must be able to communicate clearly. It is necessary to view and type on computer screens for long periods and to work in a high volume environment.

ESSENTIAL FUNCTIONS OF THE JOB

Ensure staffing levels to maintain efficiency of office operations. Complete annual employee evaluations, manage new hires and staff development. Promote Pediatric Associates Core Values and a constructive, productive and positive work environment. Create weekly employee schedules and delegate office responsibilities. Schedule, coordinate, and conduct monthly staff meetings to educate the staff on all new initiatives and policies. Actively participate in the evaluation and improvement of the patient care flow and work efficiency. Manage all medical equipment and supply inventory appropriately. Perform vaccine refrigeration monitoring and reporting. Manage vaccine storage and inventory as per regulatory and organizational policy. Manage needs of IT support services and technology equipment for office operations. Coordinate facility repairs and support services along with routine cleaning maintenance. Maintain the clinical area in accordance with AAAHC standards and Pediatric Associates infection control program. Manage overall patient experience using AIDET and promote high level customer service. Demonstrate the knowledge and understanding of office budget and goals. Manage review bins to ensure efficient processing. Manage DME requirements along with regulatory form requirements. Maintain clinician scheduling templates. Manage all front office operations including patient greeting, appointment scheduling, check‑in, check‑out, patient tracking, copay collections, patient balances. Complete and reconcile all daily reports, including Duplicate Charge Report, Missing Charge Report, Missing Office Visit Report, NP/PA Report, Copay Report, as well as the EDI Report. Be proficient in the following PA department applications: TrackIT, ProcureIT, Concur, IT ServiceNow, Qgenda. Schedule appointments according to office scheduling policies. Greet patients and visitors in a prompt, courteous and helpful manner. Scan, upload and distribute chart documents in document manager. Manage insurance verification processes from eligibility to practice management entry. Manage charge and payment posting. Manage effective communication for all staff and clinicians via e‑mail and routine meetings. Manage Employee Appreciation budget accordingly. Identify, analyze and solve problems. Manage efficient patient flow. Manage and resolve staff conflicts diplomatically and professionally. Strive to achieve the goals set by the office budget. Make bank deposits as necessary. Adhere to all PA policies and procedures, PA Code of Conduct as well as PA Employee Handbook. Perform all other duties as assigned.

POLICIES AND PROCESSES

Act as compliance liaison enforcing policies and procedures. Demonstrate knowledge and understanding of office budget and goals. Understand performance evaluations and corrective action processing. Be competent to counsel employees as needed. Complete all PA University mandatory courses by designated deadlines. Ensure Pediatric Associates practices and protocols are in place throughout the office for check‑in, check‑out, phones, postings, deposits, etc. Manage and order office supplies.

INTERPERSONAL AND COMMUNICATION SKILLS

Be tactful, diplomatic, cooperative and share information with others. Communicate via e‑mail in a timely and effective manner. Assist the manager with calls from patients, hospitals and other doctor’s offices. Communicate well with office manager, the local management team and support all providers and staff. Assist managers with customer service issues such as conflicts, disputes, incidents and accidents.

PROFESSIONALISM

Adhere to high ethical behavior. Lead by example. Uphold Pediatric Associates Core Values.

PERFORMANCE REQUIREMENTS

Education: High School Diploma or equivalent. Associate’s or Bachelor’s degree desired. Licensure: Active CPR certification required. Experience: Prefer two years of work experience in a medical office setting. Knowledge of computer and medical terminology desired. The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of the general nature of the level of the job. The Pediatric Associates Family of Companies is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. #J-18808-Ljbffr Pediatric Associates