Resident Services Aide; Peoria, IL

Job Description

Job Description

High Point Residence Peoria

Peoria, IL

Resident Services Aide (Full-Time)

Schedule: Full-Time

About the Role

High Point Residence Peoria is seeking a compassionate, dependable, and resident-focused Resident Services Aide to join our team. In this role, you will provide non-clinical support that enhances the daily lives of our residents by promoting comfort, independence, and meaningful engagement. This position also serves as the community's front desk receptionist and primary point of contact, welcoming visitors, answering and directing phone calls, assisting residents and families, and supporting the day-to-day administrative operations of the community.

Key Responsibilities

• Greet residents, families, visitors, vendors, and guests in a professional and welcoming manner

• Answer, screen, and direct incoming phone calls while providing exceptional customer service

• Assist with front desk responsibilities, including receiving deliveries, managing visitor sign-in, and providing general administrative support

• Serve as a primary point of contact for residents, families, and visitors by answering questions and directing requests appropriately

• Assist residents with non-clinical daily living activities while promoting dignity, independence, and choice

• Escort residents to meals, activities, appointments, and community events as needed

• Encourage resident participation in activities and social engagement

• Help maintain clean, organized resident rooms and common areas in collaboration with housekeeping and nursing teams

• Observe residents and promptly report changes in condition, concerns, or needs to the nursing staff

• Respond promptly to resident requests and provide excellent customer service

• Build positive relationships with residents, families, visitors, and team members

• Follow community safety procedures, infection control guidelines, and resident confidentiality standards

• Perform other duties as assigned to support resident care and community operations

Minimum Qualifications

• High school diploma or equivalent preferred

• Compassionate and service-oriented attitude

• Strong communication and interpersonal skills

• Ability to work independently and as part of a team

• Ability to remain organized and manage multiple responsibilities in a fast-paced environment

• Basic computer skills and experience answering multi-line phone systems preferred

• Ability to stand, walk, bend, and lift up to 25 pounds throughout the shift

• Must successfully complete all required background checks and health screenings

Preferred Qualifications

• Previous experience in supportive living, assisted living, senior living, healthcare, hospitality, customer service, or receptionist/front desk roles

• Experience working with older adults

• CPR certification (preferred but not required)

What You'll Bring

• A caring and compassionate approach to resident care

• Excellent customer service and communication skills

• A professional and welcoming presence at the front desk

• Strong organizational and multitasking abilities

• A positive attitude and willingness to help wherever needed

• Strong teamwork and reliability

• A commitment to creating a safe, welcoming, and engaging environment for residents

Why Join High Point Residence Peoria?

At High Point Residence Peoria, we believe every team member plays an important role in enriching the lives of our residents. As a Resident Services Aide, you'll have the opportunity to make a meaningful difference each day while serving as a welcoming face of our community and working alongside a supportive team dedicated to providing compassionate, resident-centered care.

Equal Opportunity Employer

High Point Residence Peoria is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected classification under applicable federal, state, or local law.