Customer Service Specialist
EPITEC
3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. The Knowledge and Insight Analyst identifies knowledge article needs and drives initiatives that enhance customer and agent experiences. This role is responsible for developing effective templates and crafting customer-facing and agent-facing knowledge articles that support a world-class support environment. The analyst will lead knowledge efforts for digital support and contact center operations, partnering with internal teams and third-party centers to ensure clarity and usability of content. Hybrid work model (mix of remote and in-office collaboration) Education & Experience Bachelor’s degree in Communications or a related field and 2+ years of experience in a contact center environment developing knowledge articles OR no degree with 5+ years of directly relevant experience Technical Skills Required Collaborate with team members to build frontline agent processes Develop, build, and refresh knowledge articles Participate in business meetings as needed Analyze customer behavior data and provide actionable recommendations Conduct tool testing (Salesforce platform) Background in customer service Experience analyzing data using Power BI dashboards and/or Google Analytics Soft Skills Required Excellent verbal and written communication skills Strong interpersonal skills Internally motivated, proactive, and eager to learn Seniority level Seniority level Associate Employment type Employment type Contract Job function Job function Business Development Industries Staffing and Recruiting Referrals increase your chances of interviewing at EPITEC by 2x Get notified about new Content Specialist jobs in Peoria, IL . Peoria, IL $140,000.00-$171,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
$18.5 per hour
...Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions....SuggestedFull timeWork experience placementFlexible hoursAfternoon shiftSherwin-Williams
East Peoria, IL5 days ago$18.5 per hour
...This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer...SuggestedFull timeFor contractorsWork experience placementFlexible hoursAfternoon shiftThe Sherwin-Williams Company
East Peoria, IL4 days ago$18.5 per hour
# Multi-Location Customer Service SpecialistEast Peoria, IL, United Statesand 1 more## Job DescriptionThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs,...SuggestedHourly payFull timeContract workFor contractorsWork experience placementLocal areaRelocation packageFlexible hoursAfternoon shiftSherwin-Williams
Peoria, IL2 days ago$14 - $18 per hour
Tractor Supply Cashiers and Customer Service Associates operate the register, assist customers with purchases and product questions, restock shelves, help maintain store cleanliness, assist with returns and exchanges, and support general store operations. This position...SuggestedHourly payFull timeTractor Supply
East Peoria, IL3 days ago$17 per hour
...Enterprise Holdings is seeking a Part Time Customer Experience Representative in Peoria, IL. The role involves providing excellent customer service, facilitating efficient rental processes, and assisting with customer inquiries. Ideal candidates will have a high school...SuggestedPart timeEnterprise Holdings
Peoria, IL3 days ago- ...Sherwin‑Williams at Store #3267 in Peoria, IL is seeking a Customer Service Specialist to support retail and wholesale customers with product knowledge, sales, and service. The role includes handling transactions, stocking, tinting, and maintaining store standards. The...Weekend workAfternoon shift
Sherwin-Williams
Peoria, IL3 days ago $20 - $25 per hour
...Position Purpose: The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse teams, and...Bi-weekly payHourly payWeekly payContract workTemporary workWork experience placementWork at officeLocal areaFlexible hoursSRS Distribution
East Peoria, IL3 days ago$18 per hour
...We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building... ...and businesses. Our Customer Service Specialist position gives you an opportunity to...Hourly payWork at officeOrkin
Peoria, IL4 days ago$17 per hour
The Cusomer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside...Full timeTemporary workWork at officeLocal area$17.5 per hour
...Job Title: Customer Service Specialist Location: Store #3267, 4807 N. Rockwood Dr., Peoria, IL 61615 Type: Full‑time Starting Pay: $17.50/hr or based on relevant experience Customer Service Specialists work closely with wholesale and retail customers to determine their...Full timeContract workFor contractorsAfternoon shiftSherwin-Williams
Peoria, IL2 days ago$17.5 per hour
...4807 N. Rockwood Dr., Peoria, IL 61615 This is a Full-Time job Starting Pay: $17.50/hr OR based on relevant experience Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams...Full timeFor contractorsWork experience placementAfternoon shiftThe Sherwin-Williams Company
Peoria, IL1 day ago$17.5 per hour
...Rockwood Dr., Peoria, IL 61615 This is a Full-Time job Starting Pay: $17.50/hr OR based on relevant experience Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams...Full timeContract workFor contractorsWork experience placementLocal areaAfternoon shiftSherwin-Williams
Peoria, IL1 day ago$18.5 per hour
...Customer Service Specialist Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected...Full timeContract workFor contractorsWork experience placementLocal areaFlexible hoursAfternoon shiftSherwin-Williams
East Peoria, IL1 day ago$15 - $15.25 per hour
...Peoria, Illinois 61611 Shift Availability Days (Weekdays + Weekend Availability Required) Time Type Part time Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged,...Weekly payTemporary workPart timeLocal areaFlexible hoursShift workWeekend workWeekday workCircle K Stores, Inc.
East Peoria, IL4 days ago- ...Industry leaders will train all new canidates, but you must be: Coachable and demonstrate high integrity Your have a desire to help others Excellent written and verbal communication skills Strong organizational skills with a proactive, customer-focused mindset....Remote jobFull time
Zuzick Organization of Globe Life
Peoria, IL1 day ago $17.5 per hour
...Starting Pay: $17.50/hr OR based on relevant experience This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-...Contract workPart timeFor contractorsLocal area$17.5 per hour
...position works closely with commercial paint customers to determine their needs, answer their... ...the right solutions. Wholesale Product Specialists are also expected to promptly resolve... ...with achieving excellent customer service, while consistently meeting the store’s...Full timeContract workFor contractorsLocal area$750 per week
...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences.Role Overview:We are welcoming participants from all backgrounds, including anyone looking for administrative assistant...Part timeCasual workRemote workFlexible hoursAFG
East Peoria, IL5 days ago$18.97 - $30.73 per hour
...Field; Bachelor's Degree: Education, Work Experience: Responsibilities Provides community-based/in-home behavioral health services for individuals experiencing behavioral health concerns that interfere with their ability to manage symptoms and impact...Full timeWork experience placementLocal areaShift work$18 per hour
...cashiering, and cleaning to keep the store looking its best. You’ll enhance the customer shopping experience by working collaboratively with the ALDI team and providing exceptional customer service. Position Type: Full-Time Average Hours: 30+ hours per week Starting...Hourly payFull timeWork experience placement- ...Earn at Home by Taking Polls - Data Entry Clerk - Customer Service Rep - Work at Home & Part Time We are looking for people nationwide to participate in polls - Apply ASAP! We offer you the opportunity to earn extra income from home (teleworking) and also to decide...Extra incomePart timeImmediate startWork from home
TowardJobs
Peoria, IL12 days ago - ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions...Contract workPart timeLocal area
Dollar Tree
Peoria, IL2 days ago $15 - $15.25 per hour
...Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will...Weekly payTemporary workFlexible hoursShift workCircle K
East Peoria, IL5 days ago$16 per hour
...Customer Service Associate Starting hiring pay at: $16.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you...Hourly payTemporary workCasual workImmediate startAll shiftsFlexible hoursShift workRaising Cane's
Peoria, IL1 day ago- ...Join Our Team as a Customer Service Representative We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here! At Tower Loan, our...Full timeWork at officeMonday to Friday
Tower Loan
Peoria, IL3 days ago $18.5 per hour
...Maui Jim Customer Service Representative Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality....Hourly payTemporary workWork experience placementRemote workWorldwideMonday to FridayFlexible hoursShift workWeekend workMaui Jim
Peoria, IL2 days ago$15 - $16 per hour
...Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...Hourly payStart working todayLocal areaU-Haul
Peoria, IL2 days ago- ...Are you experienced in delivering exceptional customer service? Join a dynamic team where you'll assist customers, manage transactions, and maintain a welcoming store environment. Enjoy competitive perks, including health benefits and educational assistance, while making...
Dollar Tree
Bartonville, IL4 days ago - ...Customer Service Representative 2 Location: Peoria, IL 61629 (Onsite) Duration: 12 Months Daily Schedule: First Shift (United States of America) (07:00 AM - 07:00 PM) It is a rotating 17 week schedule. Every 17 weeks the schedule order resets. Some weeks are 4,...InternshipWork at officeMonday to FridayShift workNight shiftDay shift3 days per week
eTeam
Peoria, IL1 day ago - ...Customer Support Specialist Employment Type: Full-Time Experience Level: Entry–Mid Level Make a real difference in people’s lives — bring your... .... This role is ideal for individuals coming from customer service, hospitality, retail, education, or other people‑focused roles...Full time
Serenity Mental Health Centers
Peoria, IL5 days ago
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