Customer Service Specialist
EPITEC
3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. The Knowledge and Insight Analyst identifies knowledge article needs and drives initiatives that enhance customer and agent experiences. This role is responsible for developing effective templates and crafting customer-facing and agent-facing knowledge articles that support a world-class support environment. The analyst will lead knowledge efforts for digital support and contact center operations, partnering with internal teams and third-party centers to ensure clarity and usability of content. Hybrid work model (mix of remote and in-office collaboration) Education & Experience Bachelor’s degree in Communications or a related field and 2+ years of experience in a contact center environment developing knowledge articles OR no degree with 5+ years of directly relevant experience Technical Skills Required Collaborate with team members to build frontline agent processes Develop, build, and refresh knowledge articles Participate in business meetings as needed Analyze customer behavior data and provide actionable recommendations Conduct tool testing (Salesforce platform) Background in customer service Experience analyzing data using Power BI dashboards and/or Google Analytics Soft Skills Required Excellent verbal and written communication skills Strong interpersonal skills Internally motivated, proactive, and eager to learn Seniority level Seniority level Associate Employment type Employment type Contract Job function Job function Business Development Industries Staffing and Recruiting Referrals increase your chances of interviewing at EPITEC by 2x Get notified about new Content Specialist jobs in Peoria, IL . Peoria, IL $140,000.00-$171,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
- ...Auto Group in Peoria, IL is seeking a qualified receptionist to join our front desk team. You will greet customers, answer phones, process payments, and support service operations with a friendly, professional demeanor. Ideal candidates are reliable, detail-oriented, and...Suggested
$14 - $18 per hour
Tractor Supply Cashiers and Customer Service Associates operate the register, assist customers with purchases and product questions, restock shelves, help maintain store cleanliness, assist with returns and exchanges, and support general store operations. This position...SuggestedHourly payFull time$17 per hour
...Customer Service Representative The Customer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional...SuggestedTemporary workWork at officeLocal area- ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions...SuggestedContract workPart timeLocal area
$15 - $17.5 per hour
...Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Models and delivers a distinctive and delightful customer experience. Registers...SuggestedHourly payWork experience placementSeasonal workLocal areaFlexible hoursShift workAfternoon shift- ...professionalism. You will gather information, document details, and route requests using Canopy Triage Pathways. The role requires strong customer service, accuracy, and the ability to navigate multiple systems. Training includes Canopy and EMR usage to ensure timely, accurate...
$17.5 per hour
...Starting Pay: $17.50/hr OR based on relevant experience This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams...Full timeContract workFor contractorsWork experience placementLocal areaAfternoon shift$17.5 per hour
...Starting Pay: $17.50/hr OR based on relevant experience This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams...Part timeFor contractorsWork experience placementAfternoon shift$17.5 per hour
...The Sherwin-Williams Company Store #3267 in Peoria, IL, is hiring a Part-Time Customer Service Specialist. Starting pay is $17.50/hr or based on relevant experience. The role emphasizes helping customers, recommending products, and ensuring satisfaction to meet sales goals...Part time$17.5 per hour
...Starting Pay: $17.50/hr OR based on relevant experience. This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams...Full timeContract workFor contractorsWork experience placementLocal areaAfternoon shift- ...Industry leaders will train all new canidates, but you must be: Coachable and demonstrate high integrity Your have a desire to help others Excellent written and verbal communication skills Strong organizational skills with a proactive, customer-focused mindset....Remote jobFull time
- ...serving products, and maintaining a clean workspace. Ideal candidates should have a high school diploma or GED, with a passion for customer interaction. Responsibilities include executing product demos, managing online requirements, and maintaining professional...Part timeLocal areaShift work
$750 per week
...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences.Role Overview:We are welcoming participants from all backgrounds, including anyone looking for administrative assistant...Part timeCasual workRemote workFlexible hours$28 - $36 per hour
Office Administration Work - Support Assistant - Remote Pay: $28.00 - $36.00 per hour Part-time or Full-time About the Role We are currently seeking organized and dependable individuals for an entry-level Office Administration Support Assistant opportunity. This role...Hourly payFull timePart timeWork at officeRemote workWork from home$20 per hour
...Position Summary Administers customer service accounts of moderate scope, and complexity to achieve division business objectives as well as meet customer performance expectations. Responsible for seeing the direction and oversight of assigned customer accounts carried...Permanent employmentTemporary workFor contractorsWork at office- ...Competitive Hourly Pay Bonus based on performance Opportunity for advancement Training & development Company parties Part-Time Customer Service Representative (CSR) Aaron Freitag State Farm Insurance & Financial Services Agency Peoria, Illinois Position Overview The...Hourly payFull timePart timeWork at office
$15 - $15.25 per hour
...Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will...Weekly payTemporary workLocal areaFlexible hoursShift work$69k
...help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera...Remote workWork from homeFlexible hours- ...Are you looking for a role where you can enhance customer experiences? Join a dynamic team, assist customers with their needs, manage sales transactions, and maintain a welcoming store environment. Your excellent communication and problem-solving skills will shine in...
$15 - $23 per hour
Petco Cashiers and Customer Service Associates are responsible for providing a friendly and helpful shopping experience while supporting daily store operations. Employees operate the register, handle cash and card transactions, assist customers with finding pet food and...Hourly payFull time$14 - $21 per hour
Goodwill is seeking Store Clerks / Cashiers to assist with retail store operations, customer service, and processing sales transactions. Store Clerks are responsible for operating the cash register, handling cash and card payments, assisting customers with purchases, answering...Hourly payFull timeShift workWeekend work- ...over 1,000 stores and counting, each location aims to provide customers with the attention and expertise they deserve. For more information... ...operations and sales goals. Provide excellent customer service while supporting store sales goals Help customers select eyewear...Full time
- ...Customer Service Rep Domino's Pizza in Peoria, United States is seeking a friendly and efficient Customer Service Representative to join our team at our 425 N. Western Ave. location. As a Customer Service Rep, you'll be the face of our organization, ensuring our customers...Shift workWeekend work
- ...Customer Service Rep Join our team at Domino's Pizza in Peoria, United States, as a Customer Service Representative! We're looking for enthusiastic individuals to deliver exceptional customer experiences at our 10408 N. Centerway Drive, Suite H location. Responsibilities...Shift workWeekend work
- ...Customer Service Rep Join our team at Domino's Pizza in Peoria, United States, as a Customer Service Representative! We're looking for friendly, efficient, and customer-focused individuals to deliver exceptional service at our 3320 N. Prospect Rd. #B location. Responsibilities...Shift workWeekend work
- Are you a people person? Do you love helping others? U‑Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U‑Haul company...Start working today
$15 - $15.25 per hour
## Customer Service RepresentativeApplylocations: Store 4700125 East Peoria ILtime type: Part timeposted on: Posted Todaytime left to apply: End Date: September 12, 2026 (29 days left to apply)job requisition id: R612620Store 4700125: 301 N Main, East Peoria, Illinois...Weekly payTemporary workPart timeLocal areaWorldwideFlexible hoursShift workNight shiftWeekend workAfternoon shift- Customer Service Representative page is loaded## Customer Service Representativelocations: Peoria ILtime type: Full timeposted on: Posted Todayjob requisition id: JR1171**We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your...Full timeWork at officeMonday to Friday
$15 per hour
..., scanner, etc. Ability to lift up to 40 lbs. Qualifications Education:A high school diploma or equivalent. Experience:Strong customer service skills/experience required. Knowledge and Ability Ability to perform basic computer functions. Ability to work cooperatively and...Hourly payPart timeWork at officeShift work$17.25 - $23 per hour
Customer Service Representative - HVAC Garber Heating & Air Conditioning - Morton, IL Garber Heating & Air Conditioning has been serving Morton and the surrounding communities since 1972. For more than 50 years, our team has built a reputation around dependable service...Hourly payWork at officeLocal areaMonday to Friday
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