Customer Service Specialist
EPITEC
3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. The Knowledge and Insight Analyst identifies knowledge article needs and drives initiatives that enhance customer and agent experiences. This role is responsible for developing effective templates and crafting customer-facing and agent-facing knowledge articles that support a world-class support environment. The analyst will lead knowledge efforts for digital support and contact center operations, partnering with internal teams and third-party centers to ensure clarity and usability of content. Hybrid work model (mix of remote and in-office collaboration) Education & Experience Bachelor’s degree in Communications or a related field and 2+ years of experience in a contact center environment developing knowledge articles OR no degree with 5+ years of directly relevant experience Technical Skills Required Collaborate with team members to build frontline agent processes Develop, build, and refresh knowledge articles Participate in business meetings as needed Analyze customer behavior data and provide actionable recommendations Conduct tool testing (Salesforce platform) Background in customer service Experience analyzing data using Power BI dashboards and/or Google Analytics Soft Skills Required Excellent verbal and written communication skills Strong interpersonal skills Internally motivated, proactive, and eager to learn Seniority level Seniority level Associate Employment type Employment type Contract Job function Job function Business Development Industries Staffing and Recruiting Referrals increase your chances of interviewing at EPITEC by 2x Get notified about new Content Specialist jobs in Peoria, IL . Peoria, IL $140,000.00-$171,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
$17 per hour
...Customer Service Representative The Customer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional...SuggestedTemporary workWork at officeLocal areaGFL Environmental
Peoria, IL4 days ago- ...Auto Group in Peoria, IL is seeking a qualified receptionist to join our front desk team. You will greet customers, answer phones, process payments, and support service operations with a friendly, professional demeanor. Ideal candidates are reliable, detail-oriented, and...Suggested
Lexus
Peoria, IL4 days ago $14 - $18 per hour
Tractor Supply Cashiers and Customer Service Associates operate the register, assist customers with purchases and product questions, restock shelves, help maintain store cleanliness, assist with returns and exchanges, and support general store operations. This position...SuggestedHourly payFull timeTractor Supply
East Peoria, IL20 hours ago$15 - $17.5 per hour
...Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Models and delivers a distinctive and delightful customer experience. Registers...SuggestedHourly payWork experience placementSeasonal workLocal areaFlexible hoursShift workAfternoon shiftWalgreens
Peoria Heights, IL2 days ago- ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions...SuggestedContract workPart timeLocal area
Dollar Tree
East Peoria, IL4 days ago - ...professionalism. You will gather information, document details, and route requests using Canopy Triage Pathways. The role requires strong customer service, accuracy, and the ability to navigate multiple systems. Training includes Canopy and EMR usage to ensure timely, accurate...
The US Oncology Network
Peoria, IL4 days ago $17.5 per hour
...Starting Pay: $17.50/hr OR based on relevant experience This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams...Full timeContract workFor contractorsWork experience placementLocal areaAfternoon shiftSherwin-Williams
Peoria, IL4 days ago$17.5 per hour
...The Sherwin-Williams Company Store #3267 in Peoria, IL, is hiring a Part-Time Customer Service Specialist. Starting pay is $17.50/hr or based on relevant experience. The role emphasizes helping customers, recommending products, and ensuring satisfaction to meet sales goals...Part timeThe Sherwin-Williams Company
Peoria, IL3 days ago- Sherwin-Williams is seeking a Retail Customer Service Specialist to deliver exceptional in-store service and support daily retail operations. In this role, you’ll greet customers, assess project needs, recommend paints, coatings, and supplies, and mix and tint products...
Sherwin Williams
Peoria, IL12 days ago - ...serving products, and maintaining a clean workspace. Ideal candidates should have a high school diploma or GED, with a passion for customer interaction. Responsibilities include executing product demos, managing online requirements, and maintaining professional...Part timeLocal areaShift work
CROSSMARK
Peoria, IL3 days ago - ...Industry leaders will train all new canidates, but you must be: Coachable and demonstrate high integrity Your have a desire to help others Excellent written and verbal communication skills Strong organizational skills with a proactive, customer-focused mindset....Remote jobFull time
Zuzick Organization of Globe Life
Peoria, IL4 days ago $750 per week
...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences.Role Overview:We are welcoming participants from all backgrounds, including anyone looking for administrative assistant...Part timeCasual workRemote workFlexible hoursAFG
East Peoria, IL2 days ago$20 per hour
...Position Summary Administers customer service accounts of moderate scope, and complexity to achieve division business objectives as well as meet customer performance expectations. Responsible for seeing the direction and oversight of assigned customer accounts carried...Permanent employmentTemporary workFor contractorsWork at officeParker Hannifin Corporation
Peoria, IL5 days ago$69k
...help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera...Remote workWork from homeFlexible hoursHMG Careers
Peoria, IL3 days ago$15 - $15.25 per hour
...Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will...Weekly payTemporary workLocal areaFlexible hoursShift workCircle K
Peoria, IL20 hours ago- ...Competitive Hourly Pay Bonus based on performance Opportunity for advancement Training & development Company parties Part-Time Customer Service Representative (CSR) Aaron Freitag State Farm Insurance & Financial Services Agency Peoria, Illinois Position Overview The...Hourly payFull timePart timeWork at office
Aaronfreitag
Peoria, IL20 hours ago - ...Are you looking for a role where you can enhance customer experiences? Join a dynamic team, assist customers with their needs, manage sales transactions, and maintain a welcoming store environment. Your excellent communication and problem-solving skills will shine in...
Dollar Tree
West Peoria, IL20 hours ago $15 - $23 per hour
Petco Cashiers and Customer Service Associates are responsible for providing a friendly and helpful shopping experience while supporting daily store operations. Employees operate the register, handle cash and card transactions, assist customers with finding pet food and...Hourly payFull timePetco
Peoria, IL2 days ago$14 - $21 per hour
Goodwill is seeking Store Clerks / Cashiers to assist with retail store operations, customer service, and processing sales transactions. Store Clerks are responsible for operating the cash register, handling cash and card payments, assisting customers with purchases, answering...Hourly payFull timeShift workWeekend workGoodwill
Peoria, IL2 days ago- ...over 1,000 stores and counting, each location aims to provide customers with the attention and expertise they deserve. For more information... ...operations and sales goals. Provide excellent customer service while supporting store sales goals Help customers select eyewear...Full time
National Vision
Creve Coeur, IL20 hours ago - ...Customer Service Rep Domino's Pizza in Peoria, United States is seeking a friendly and efficient Customer Service Representative to join our team at our 425 N. Western Ave. location. As a Customer Service Rep, you'll be the face of our organization, ensuring our customers...Shift workWeekend work
- ...Customer Service Rep Join our team at Domino's Pizza in Peoria, United States, as a Customer Service Representative! We're looking for enthusiastic individuals to deliver exceptional customer experiences at our 10408 N. Centerway Drive, Suite H location. Responsibilities...Shift workWeekend work
- ...Customer Service Rep Join our team at Domino's Pizza in Peoria, United States, as a Customer Service Representative! We're looking for friendly, efficient, and customer-focused individuals to deliver exceptional service at our 3320 N. Prospect Rd. #B location. Responsibilities...Shift workWeekend work
$17 - $22 per hour
...Job Description Job Description The Habegger Corporation in Peoria, IL is looking to hire a full-time Customer Service Representative to provide day-to-day support for our HVAC customers. Do you have exceptional multitasking skills? Are you looking for an opportunity...Full timeFlexible hoursThe Habegger Corporation - Illinois/Iowa Regional Office
Peoria, ILa month ago- ...create authentic relationships with our team and our clients. Position Summary: The Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members,...Flexible hours
Consociate Health
East Peoria, ILmore than 2 months ago $15 - $20 per hour
...cashwrap, backroom, and break area. Protect company assets by following loss prevention best practices and providing exceptional guest service. Execute other operational tasks as directed. JOB QUALIFICATIONS Education High school diploma is preferred. Experience 1 year of...Full timePart timeWork experience placementLocal areaFlexible hoursShift workNight shiftWeekend workDay shiftAfternoon shiftEarly shiftUlta Beauty
East Peoria, IL20 hours ago$18.5 per hour
...Maui Jim Customer Service Representative The major function of this position is: To answer incoming telephone, chat, and email inquiries from our customers in a timely, courteous, and efficient manner. Hourly Rate of Pay: $18.50 Available Shifts: 10:30 AM to...Hourly payTemporary workWork experience placementRemote workMonday to FridayFlexible hoursShift work- ...Join Our Team as a Customer Service Representative We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here! At Tower Loan, our Customer...Full timeWork at officeMonday to Friday
$16 per hour
...Customer Service Associate Starting hiring pay at: $16.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will...Hourly payTemporary workCasual workImmediate startAll shiftsFlexible hoursShift work$16.45 - $21.4 per hour
...complete operational processes as needed to provide an excellent customer experience. What You’ll Do Clean all areas of the store (... ...by greeting them and offering assistance with products and services All associate roles at Kohl’s are responsible for: Acting...Full timeTemporary workPart timeFlexible hoursNight shiftKohl's
Peoria, IL2 days ago
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