IT Network Systems & Support Specialist

Job Description

Job Description

Benefits:

• 401(k) matching
• Health insurance
• Opportunity for advancement
• Paid time off

Established local IT Support Group of 42 years is seeking full-time skilled I.T. team members to support our client base. This is an in-office position and is not a remote or work-from-home role. Candidates must be available to work on-site during normal business hours. Team members provide network, server, virtualization, workstation, hardware, software, and help desk support for small to medium-sized business clients.

The ideal candidate will be energetic, professional, highly organized, and able to work with a strong sense of urgency . Excellent communication, documentation, troubleshooting, and follow-up skills are essential. This position requires the ability to manage support tickets from start to finish, communicate clearly with end users, document work performed, and ensure issues are fully resolved.

Required Skills:

• Working knowledge of network infrastructure, LANs, WANs, TCP/IP, DNS, DHCP, firewalls, switches, and wireless networks 
• Proficiency with Windows 10, Windows 11, Windows Server 2016, 2019, 2022, 2025 and Microsoft 365 / Office 365 
• Experience supporting servers, workstations, printers, mobile devices, and associated business systems 
• Working knowledge of virtualization technologies such as VMware, Hyper-V, Proxmox, and/or similar platforms 
• Basic to intermediate Linux knowledge preferred 
• Experience with ConnectWise tools, including ConnectWise Manage, Automate, and Control, preferred 
• Excellent help desk support skills, including ticket management, client communication, follow-up, and issue ownership 
• Ability to follow trouble tickets from initial report through final resolution 
• Strong documentation skills, including documenting problems, resolutions, procedures, and client environments 
• Ability to perform troubleshooting analysis of servers, workstations, networks, and associated systems 
• Ability to work both independently and as part of a team with minimal supervision 
• Ability to participate in team-based projects and remain flexible as project priorities change 
• Self-motivated, organized, dependable, and professional 
• Ability to handle periods of high workload while maintaining accuracy and professionalism 
• Excellent verbal and written communication skills 
• Strong project management abilities, including planning, coordination, follow-through, and task completion 

Qualifications:

• 3–5 years maintaining PC hardware, software, servers, and network systems preferred 
• Education may be used in place of experience 
• Bachelor’s degree or higher in Information Systems, Computer Science, Cybersecurity, Networking, or related field preferred 
• Associate’s degree in a related field may be considered 
• CompTIA A+, CompTIA Network+, Microsoft, VMware, Linux, Cisco CCENT, Cisco CCNA, and related certifications desired 
• Valid driver’s license, clean driving record, and proof of insurance 
• Reliable transportation 
• Background check and drug screen required 

This is a full-time, 40-hour-per-week position.

This position is eligible for full-time benefits.