IT Support Technician II

About the Role The IT Support Technician II is responsible for providing first-level technical support to team members, ensuring the smooth operation of hardware, software, and network systems. This role is crucial in maintaining the functionality and efficiency of the IT infrastructure, delivering exceptional customer service, and supporting the overall productivity of the organization. In this role, you will provide first-level technical support to employees via phone, email, or in-person, ensuring timely and effective resolution of hardware, software, and network issues. You will install, configure, and maintain computer hardware, software, and peripherals while assisting in the setup and maintenance of user accounts and permissions. Documenting and tracking issues and resolutions in the ticketing system will be a key responsibility, as will escalating complex issues to higher-level support or specialized teams when necessary. Additionally, you will maintain an inventory of IT equipment and software licenses, ensuring accurate records. You will provide training and support to employees on IT-related topics, helping them effectively utilize technology. Participating in IT projects and initiatives as required, you will contribute to the organization’s technological advancements. Finally, you will ensure compliance with company IT policies and procedures to maintain a secure and efficient IT environment. Minimum Qualifications Typically 1+ years of related experience. Intermediate technical training in computer hardware, software, and troubleshooting. Intermediate knowledge of computer systems, ability to diagnose and resolve most hardware and software issues. Strong problem-solving skills. Good communication skills and customer service skills. Preferred Qualifications Certifications: CompTIA A+. Experience with various operating systems (e.g., Windows, macOS) and software applications. Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Familiarity with network configurations and troubleshooting. Experience with remote support tools and techniques. Knowledge of IT service management (ITSM) practices and tools. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Ability to manage multiple tasks and prioritize effectively. Compensation Pay Range: $30.87 - $42.46 Your actual base compensation will be determined on a case-by-case basis and may vary based on job-related knowledge and skills, education, experience, internal equity and market competitiveness. Benefits We also offer a generous benefit package, including: Medical plans Dental plans Vision plans 401(k) with 150% match up to 6% Life insurance 3 weeks paid time off Equal Opportunity Sierra Space Corporation is an equal opportunity employer and is committed to working with and providing reasonable accommodations to applicants with disabilities. Disability Accommodation Request If you need special assistance or a reasonable accommodation related to applying for employment with Sierra Space at any stage of the recruitment process, please contact us. Application Deadline Application Deadline: This role will remain posted until a qualified pool of candidates is identified. Resume Submission Policy Please note: Sierra Space does not accept unsolicited resumes from contract agencies or search firms. Any unsolicited resumes submitted to our website or to Sierra Space team members not through our approved vendor list or Talent Acquisition will be considered property of Sierra Space, and we will not be obligated to pay any referral fees. #J-18808-Ljbffr