Senior Business Systems Analyst

About Role As a Sr. Business Systems Analyst on the STAR (Statistics and Reserves) Central Business Administration Function (CBAF) team, you will play an integral role in supporting the STAR suite of applications. You will be responsible for satisfying our clients' business objectives through excellent customer service and technical analysis. Responsibilities Employ your analytical skills and customer service abilities to troubleshoot application and infrastructure issues, devising solutions, and providing guidance to STAR's system-wide user base in a 24x7 help desk environment. Support and enhance day‑to‑day STAR operational services through application of technical expertise in resolving reported incidents or issues. Analyze complex business problems and perform related in‑depth research. Work with cross‑functional teams to address business or system issues. Use technical expertise to identify, evaluate, and develop processes and procedures that enhance the team's ability to support customers in a proactive and efficient manner. Produce training and technical documentation for existing and enhanced STAR business processes and applications. Actively participate in testing activities of the STAR suite of applications, monitor systems, and perform system health checks as needed. Develop a good understanding of the STAR business and inter‑dependent systems. Required Skills DynamoDB Redshift Aurora Postgres Athena S3 CloudWatch logs Glue job Lambda ECS EC2 Step Functions SNS SQS Kenesis Grafana Java, Oracle Jira, Confluence Proficiency in both on‑premises and cloud‑based application architectures (AWS) Must Haves Incident management and problem resolution capabilities. Intermediate to expert level query writing experience (Oracle, SQL Server, Redshift). Production support (Level 1 and 2). Experience with shift work (after‑hours and weekends) and on‑call rotations. Ability to work in a fast‑paced environment with tight deadlines. Strong written and verbal communication skills and an ability to interact professionally and influence all levels of staff, leadership, and a diverse group of customers. The candidate must be able to work a shift on a rotational basis during business hours between 4:00 am to 6:00 pm PT or after‑hours from 6:00 pm to 4:00 am PT weekly. #J-18808-Ljbffr Stefanini Group