Recreation Specialist

Recreation Facility SpecialistJob Location: 2390 Havana St Aurora, Colorado 80010-1229It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.Why Work for Aurora?Make a difference in the lives of real people every dayDiverse communityCompetitive total compensation packageWell-Funded General Employees Retirement PlanLight rail station minutes awayOn-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancementAccess to innovation workspacesPrimary Duties & ResponsibilitiesThe deadline to submit applications is August 30, 2026. Please note that the City of Aurora will conduct ongoing screenings of applications on a first-come, first-served basis; as soon as we determine that we have a qualified pool of applicants, this position may close quickly and without notice.The hiring rate for this role is $23.56 - $29.45/hour. Salary to be commensurate with experience.Position and Department Overview:The City of Aurora's Parks, Recreation and Open Space (PROS) Department's mission is to encourage active lifestyles and create healthy environments for people, nature and community.The award-winning operation consists of seven divisions (Golf, Open Space and Natural Resources, Parks Operations, Planning, Design and Construction, Recreation, Business Services and Communications) that collectively manage more than 8,000 acres of open space, 100+ parks, 180+ athletic fields, over 100 miles of trails, three nature centers, two reservoirs, five recreation centers, five golf courses, indoor and outdoor aquatic facilities and one of Colorado's largest municipal urban forestry programs.Aurora PROS is committed to delivering exceptional public service while being responsible stewards of its diverse system of parks, programs, natural resources and amenities that enhance the daily quality of life for Aurora residents.The Recreation Facility Specialist is engaged through challenging assignments, opportunities to grow programs according to the needs and desires of the Citizens of Aurora, and the ability to grow valuable, lasting relationships in a dynamic work environment.Under direction, monitors facility operations and may take on supervisor duties for the shift. Areas of responsibility include, but are not limited to, front desk operations, sports, fitness, facility rentals, aquatics, concession operations, recreation classes, cultural activities, enrichment programs and services, special events, facility operations and rentals, custodial services, and customer and business services, as well as facility management. Hires, trains, evaluates, and supervises variable-hour staff; and performs related work as required.Responsible for overseeing the work of variable hour staff. Assists supervisor with facility and custodial operations, programs, services, and activities of program areas affiliated facilities to maximize service delivery to the community. Performance requires the use of independence, initiative, and discretion.Primary Duties & ResponsibilitiesLeads by example to ensure excellent customer service for all customers at the recreation center and participants in the City of Aurora programs by maintaining high customer service standards for staff and ensuring a high level of accountability to meet those expectationsMonitors, and supervises, when assigned supervisor for the shift, the operations of assigned recreation program areas and facility operationsEnsures front desk facility staff are proficient in the city's current registration softwareOversees the activities of variable hour staff and volunteers; trains, directs, and monitors staff dutiesMaintains communications and effective working relationships with employees, vendors, contractors, community organizations, and the publicEffectively communicates and coordinates with program developers and other departments utilizing the facilitiesProvides a variety of general information to the public regarding parks and recreation operations and programs; respond to questions and resolves complaints as neededObserves necessary precautions to assure general public safety including inspect facilities for safety and maintenance needs when supervisor on dutyWorks collaboratively with other departmentsCoordinates logistics for facility rentals, including, but not limited to, providing tours and information to prospective renters, and implementing details outlined in rental agreements to ensure events are properly executed with optimal satisfactionAssists with coordinating proper set up and tear down of rentalsManages fee collection, ensures compliance with cash handling procedures, accounting activities, and program registration in assigned areas; reviews records and files to ensure proper accounting and documentation consistent with Recreation policies and proceduresMaintains records on program activities, attendance, and other pertinent information; prepares a variety of operational and business reports, and associated correspondenceWorks specific duties as business needs dictate including but not limited to janitorial, front desk, fitness, and child watchAssists with Recreation special events as neededPerforms other duties as assignedThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.Minimum Qualifications & Working ConditionsAn equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.Education:Bachelor's degree in parks and recreation management, facilities management, public administration, or other directly related fieldExperience:At least two (2) years of progressively responsible experience in recreation administration, athletic training, sports management, or other related disciplineKnowledge:Knowledge of customer service best practicesKnowledge of personal computers and related software applicationsFoundational business acumen including revenue and expenseUnderstands recreational industry trendsSkills:Developed organizational and time management skillsProficiency in Windows-based programs Word, Excel, Teams, and OutlookProblem solves efficientlyStrong planning and scheduling skillsAccurate data entryStrong interpersonal & effective communication skillsAbilities:Ability to establish and maintain effective working relationships with employees, citizens, and community partnersCommunicate effectively both verbally and writtenMaintain accurate records, prepare special reports as neededDevelop and maintain effective interpersonal relations with diverse socioeconomic and multicultural groupsHandles sensitive situations with tact and diplomacyUnderstand, interpret and apply applicable rules, regulations and policiesMotivate staff, create a positive work environment, and hold staff accountable for achieving measurable goals and developing their skillsLicenses and Certifications Required:CPR/AED & First Aid required with the first 6 months of hireWorking ConditionsEssential Personnel:When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.Physical Demands:Medium work that involves lifting no more than 50 pounds with or without assistance at a time, with frequent lifting or carrying of objects weighing up to 25 poundsFrequent lifting, carrying, walking, and standingMay require frequent pushing, pulling, bending, and stoopingClear vision to read and interpret reports and other written documentsFrequent speech communication and hearing to maintain communication with employees and citizensHand/eye coordination for operation of computer keyboard, carts, and moveable shelvingWork Environment:Works primarily