Café Manager

Position Title: Café Manager (Sazon Café)

Location: Seattle WA

Work Schedule: Monday-Friday 8:00am - 6:00pm

Salary: $80000 - $82000 / year

Become part of Restaurant Associates the industrys leading provider of dining and event catering for some of the nations most prestigious museums performing arts centers and corporations! Voted Glassdoors Employee Choice Awards - Best Places to Work

Job Summary

The Café Manager for Restaurant Associates is responsible for the overall success of the café: this means adhering to the clients culture and guidelines the Health Departments regulations and Restaurant Associates standards and expectations of food quality freshness and presentation. This position oversees daily administrative and operational tasks including financial management and analysis sanitation and safety. This position also motivates trains develops and directs all employees to accomplish the objectives of the operation to the satisfaction of the customers and maintains a working relationship with the client.

Job Objectives

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Job Description

Overall Management

• Meets all timelines for payroll service accounts receivables human resources corporate office and all other timelines given by client and management.
• Teaches and adheres to RAs philosophy culture and commitment to quality food and exemplary service. Takes ownership of the café. Has a passion for food. Ensures all products and purchases meet RA sustainability guidelines. Has knowledge of and enforces the Client/Restaurant Associates contractual agreement.

Supervision and Development of Staff

• Hires trains and supervises the daily conduct of the staff.
• Supervises the adherence to proper uniform standards following the employee handbook and established account guidelines.
• Orders employee name tags.
• Helps develop and revise job descriptions. Helps conducts staff reviews coaching sessions and disciplinary actions. Ensures that all hiring and training standards are met and documented for direct hires including but not limited to New Hire Packet Employee/Manager Hand Book Sign off Sheet Fact Training Completion and Safety Training.

Food Programs

• Oversees that high quality food items are creatively well prepared and presented in a cost effective manner.
• Follows RA food standards.
• Meets and exceeds the expectations of the customer and client perceived value.
• Ensures that all products and ingredients that are used are purchased following sector purchasing standards and sustainability commitments.
• Works with management team to ensure that all display catering and café service and culinary set up meet specific account standards.
• Makes sure all kitchen waste is disposed of properly in the most sustainable manner as supported by the client.

Custom Service and Client Relations

• Represents the company in a courteous efficient and friendly manner in all customer client and employee interactions.
• Responds to all comments and complaints within 24 hours and follows up with a written response to the Director of Operations or General Manager.
• Interacts with customers and resolves customer complaints in a friendly and service oriented manner.
• Communicates with the client honestly accurately and in a timely manner.

Financial Management and Analysis

• Follows all RA requirements as outlined in the Accounting Manual. Analyzes weekly business making recommendations. Writes and revises the Café Operations Manual. Completes inventory with Chef on an appropriate schedule. Conducts cashier audits guaranteeing the integrity of the cash handling system.
• Prices all menu and catering items specifying portion and prep quantities while adhering to food and sustainability guidelines.
• Maintains and monitors café payroll in conjunction with business forecasts and the budget.
• Ensures that food cost meets budgetary goals each week.

Retail Management

• Ensures that overall café meets the standards as presented as well as oversees the daily appearance and upkeep of the café.
• Supervises the proper garnishing and presentation of food.
• Adheres to RAs standards of fresh and creative décor as specified.
• Ensures that overall café meets the standards as presented as well as oversees the daily appearance of the entire café.
• Edits the daily signage for proper spelling and descriptions.
• Works with Chef to plan seasonal holiday specials and offerings; plans and reviews marketing signage and display of items with Operations Director or Marketing Manager.
• Utilizes all Web-based informational systems including menu and catering menu.

Secondary Responsibilities

Special Events

• Assists Catering Management team with special events as needed with staff culinary and management presence

Marketing/Sales

• Works with Café or Executive Chef to plan seasonal tastings of new menu items and solicit feedback from guests.
• Works with Operations and Marketing teams to develop and implement sales programs on campus to solicit new business and track participation.

Note: Job duties are subject to change as needed.

Food and Safety Responsibilities

• Adheres to all Health Department OSHA and ADA regulations.
• Follows all Safety Manual guidelines.
• Adheres to all allergen training.
• Reports any injury accident and/or food borne illness incident for customers and/or staff accurately and in a timely manner.
• Develops and revises Front of the House daily and weekly cleaning checklists and oversees their accomplishment.
• Conducts Weekly F.A.C.T. meetings and ensures that regular trainings are occurring in units.
• Reports any injury accident and/or food borne illness incident for customers and/or staff accurately and in a timely manner to the General Manager.
• Trains Front of House personnel in safe operating procedures of all equipment utensils and machinery.
• Provides safety training in lifting carrying hazardous material control chemical control first aid and CPR.

Job Requirements

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• Has a minimum of 3 years applicable experience in a like volume and quality food service establishment
• Possesses general hospitality knowledge and interest in sustainability and sustainable food practices
• Has the ability to operate Web-based ordering systems process customer requests changes to orders menu updates and client profiles
• Proficient with Google Suite Word processing and spreadsheet applications
• Possesses the ability to meet sector-unit specific uniform standards for this position

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass we are committed to treating all Applicants and Associates fairly based on their abilities achievements and experience without regard to race national origin sex age disability veteran status sexual orientation gender identity or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities skills tasks or requirements associated with this position. While this is intended to be an accurate reflection of the position posted the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants including those with a criminal history (including relevant driving history) in a manner consistent with all applicable federal state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: at Restaurant Associates are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal state and local laws. For positions in Washington State Maryland or to be performed Remotely click here or copy/paste the link below for paid time off benefits information.

Restaurant Associates

Allison Murphy

reqclassification

Required Experience:

Manager