General Manager

General Manager 
TitleMax 
Temple, TX

As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service.  It’s a high-performance, customer-focused environment designed to inspire growth and innovation. 

While you’re pouring into your team’s development, we invest in your growth through hands-on coaching, executive exposure, and development programs. Your drive for results and passion for people coupled with our comprehensive training will gear you with the tools to make an impact on your team, customers, career, and earning potential.  

Compensation

This position has an hourly pay rate of $19.25and is eligible for performance bonuses. 

The  compensation listed  represents the base pay for this position, which is just one of the many elements of our Total Compensation package.

Benefits & Perks*

• Paid on-the-job training and a comprehensive new hire program.

• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.

• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.

• Performance-based career advancement.

• Educational  r eimbursement  p rogram.

• Multiple coverage choices for medical insurance, all  include telemedicine and medical spending account options (HSA/FSA).

• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.

• Company-Sponsored Life and AD&D Insurance.

• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family .   Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical  illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.

• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.

• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.

• P aid time off that grows with you, starting with 12 days in your first year. 

• A relaxed, business casual dress code that includes jeans and sneakers!

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing  plan documents which should be consulted for  additional details and eligibility requirements.

• Manage overall store performance by meeting or exceeding Company performance standards.

• Coach, lead, and develop all  team members to  build new business and increase store growth by  demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports. 

• Lead the charge for all  team members to  identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and  participate in community and in-store events to steer growth and build revenue. 

• Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits. 

• Enforce adherence to quality standards, procedures, and local and state laws and regulations. 

• Participate in audits and compliance reviews as directed by the corporate office or District Manager. 

• Supervise and  maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages,  vault , inventory, deposits, and expenses. 

• Conduct proper opening and closing procedures and train  new staff in keyholder duties. 

• Participate in the  selection , review, hiring, and retention of new employees. 

• Develop work schedules  in accordance with budget, workloads, and store needs. Ensure the store is staffed for  optimal performance.

• Handle complex customer situations that arise with integrity and professionalism. 

• Monitor and  maintain internal and external store appearance and address basic facilit y  needs, including scheduling maintenance services.  This includes overseeing the store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.  

• Perform duties outside of the office, when applicable, including  on site vehicle appraisals, store errands, and external marketing.

• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. 

• Conduct  additional tasks as directed by leadership.

• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per  week.*

** Store hours, schedules, and/or the minimum number of hours  required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter  about the most up-to-date requirements.

• A high school diploma or equivalent .

• Minimum  two years’ experience  with proven success in a supervisory or leadership role in retail, finance, service, or related industries .

• Excellent verbal and written communication skills .

• Proficiency in using phone s , Point of Sale, Microsoft Office, and other systems .

• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated) .

• Must be at least 18 years of age (19 in Alabama) .

• Background check  required . All background checks are conducted, and their results are considered,  in accordance with applicable law.

• The ability to meet the physical demands of this position, which  frequently includes remain ing in a stationary position, including standing up to 90% of the time ; mov ing and transport ing  up to 25 pounds ; moving inside and outside of the store ; and operati ng mechanical controls, such as a keyboard.

Nice to Haves – Preferred Qualifications and Skills

• Associates degree or higher .

• Experience in  check cashing , document verification , money order processing .

• Bilingual ( English/Spanish )is a plus and may be  required for certain locations .

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for  four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025.  Additionally, we have  been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.

The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our  c ustomers, Team Members, and  c ommunities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

Think  you’ ll thrive here ?  Learn more at 

The information  contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities  required to do the job. The Company may, at its discretion, revise the job description at any time, and  additional functions and requirements may be assigned by supervisors as  deemed appropriate .  Requirements, skills, and abilities included have been determined to illustrate the minimal standards  required to successfully perform the position. 

Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to  assist in its recruitment and hiring process.  Read the AI Use Consent and Acknowledgement for more information.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only. 

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an  equal-opportunity employer.