Healthcare Customer Service Representative

Job Description

Job Description

About TruHearing

TruHearing is a friendly, customer-focused organization that makes a real difference in people’s lives. We are the leading provider of premium hearing benefits and have one simple goal: improve the lives of people with hearing loss through affordable hearing healthcare and innovative technology. Our employees enjoy a positive working environment and opportunities for advancement. Join a company recognized in the Salt Lake Tribune as one of Utah’s Top Workplaces!

TruHearing is the market leader and a force for positive change in the hearing healthcare industry. We reconnect people to the richness of life through industry-leading hearing healthcare solutions. We work with insurance companies, hearing aid manufacturers, and healthcare providers to reduce prices and expand access to better hearing care and whole-body health.

TruHearing is part of the WS Audiology Group (WSA), a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. The WSA portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.

About the Role

Our Customer Service team is looking for outstanding Member Services team members who enjoy engaging with empathy, can compassionately connect with customers, and demonstrate diligent detail orientation when assisting our customers with their questions and orders.

If you are looking for a quality leadership team, growth opportunities, and you want to make over $20.00/ hour (starting pay at $19.00/ hour plus $200/ month quality and attendance bonus), then APPLY TODAY!

What will you be doing?

• Taking inbound customer service calls and provide specific health plan/partner details relating to the individual’s benefits, programs, and products available and facilitate scheduling appointments with providers.

• Helping members with finance assistance through our financing partners.

• Working with Providers (Audiologists) processing clinic referrals.

• Assisting customers with hearing aid supply orders.

• Taking and make Inbound/Outbound calls regarding appointments and/or customer inquiries.

• Attending weekly one on one coaching sessions to align with company initiatives, training opportunities and performance objectives.

• Completing weekly, monthly, quarterly, and annual trainings on compliance, department procedures and continued Insurance/Partner knowledge.

• Following up on interdepartmental issues, emails, and voicemails.

What skills do you need to bring?

1. Customer Focus – Responds to immediate customer needs by following established scripts, services, or product offerings.
2. Influence & Persuasion – Uses scripts or routine talking points to invite action.
3. Productivity – Meets productivity standards of the organization with appropriate support.
4. Initiative – Acts when provided clear direction.
5. Planning & Organizing – Plans and organizes own activities within a defined schedule or timeframe.
6. Using Technology – Uses basic IT tools or software.
7. Quality –  Meets quality standards of the organization with appropriate support.
8. Accountability – Is on-time, on-task under appropriate supervision.
9. Quality – Sets and exemplifies quality standards for area of responsibility.

What education or experience is required?

• High School Diploma or equivalent

What benefits are offered?

TruHearing offers a generous compensation and benefits package including health coverage, a fully vested 401k match, education assistance, fully paid long and short-term disability, paid time off and paid holidays. We are conveniently located across the street from the Draper FrontRunner station and subsidizes the cost of a UTA pass with access to FrontRunner, TRAX and regular bus service – employee cost is less than $2 per day. You’ll work in an exciting and fun environment and have the opportunity to grow with us.

Equal Opportunity

TruHearing is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.