Health Care Customer Service Representative

Health Care Customer Service Representative Overview: Health Care Customer Service Representative role at TruHearing. About TruHearing TruHearing is a friendly, customer-focused organization that makes a real difference in people’s lives. We are the leading provider of premium hearing benefits and have one simple goal: improve the lives of people with hearing loss through affordable hearing healthcare and innovative technology. Our employees enjoy a positive working environment and opportunities for advancement. Join a company recognized in the Salt Lake Tribune as one of Utah’s Top Workplaces! What will you be doing? Taking inbound customer service calls and provide specific health plan/partner details relating to the individual’s benefits, programs, and products available and facilitate scheduling appointments with providers. Helping members with finance assistance through our financing partners. Working with Providers (Audiologists) processing clinic referrals. Assisting customers with hearing aid supply orders. Taking and making inbound/outbound calls regarding appointments and/or customer inquiries. Attending weekly one-on-one coaching sessions to align with company initiatives, training opportunities, and performance objectives. Completing weekly, monthly, quarterly, and annual trainings on compliance, department procedures and continued Insurance/Partner knowledge. Following up on interdepartmental issues, emails, and voicemails. What skills do you need to bring? Customer Focus – Responds to immediate customer needs by following established scripts, services, or product offerings. Influence & Persuasion – Uses scripts or routine talking points to invite action. Productivity – Meets productivity standards of the organization with appropriate support. Initiative – Acts when provided clear direction. Planning & Organizing – Plans and organizes own activities within a defined schedule or timeframe. Using Technology – Uses basic IT tools or software. Quality – Meets quality standards of the organization with appropriate support. Accountability – Is on-time, on-task under appropriate supervision. Quality – Sets and exemplifies quality standards for area of responsibility. Education and experience What education or experience is required? High School Diploma or equivalent Preferred education or experience Some college 2+ years Customer Service experience Sales experience Benefits TruHearing offers a generous compensation and benefits package including health coverage, a fully vested 401k match, education assistance, fully paid long and short-term disability, paid time off and paid holidays. We are conveniently located across the street from the Draper FrontRunner station and subsidizes the cost of a UTA pass with access to FrontRunner, TRAX and regular bus service – employee cost is less than $2 per day. You’ll work in an exciting and fun environment and have the opportunity to grow with us. Equal Opportunity TruHearing is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law. Seniority level Entry level Employment type Full-time Job function Strategy/Planning and Information Technology Industries Wellness and Fitness Services #J-18808-Ljbffr TruHearing