Customer Service Representative

Job Description

Job Description

Description:

Why Join LifeWave?

POSITION SUMMARY
Are you passionate about delivering top-notch customer service? Do you thrive in a fast-paced, people-focused environment? If so, we want YOU on our team! As a Customer Service Representative, you’ll play a vital role in ensuring LifeWave Inc. customers receive the support and guidance they need—all while growing your career in an exciting, collaborative workplace.

SUPERVISORY RESPONSIBILITIES 

No supervisory responsibilities for this role. 

Requirements:

What You’ll Do…

ESSENTIAL DUTIES AND RESPONSIBILITIES  

From day one, you’ll receive comprehensive training to set you up for success. Here’s what a typical day might look like:

Be the Voice of Our Brand: Engage with customers in a professional, friendly, and enthusiastic manner, always keeping their needs front and center. 

Become a Product Expert : Learn and communicate our products, promotions, services, and policies to support customer inquiries confidently.
Process Orders with Accuracy: Assist customers in placing and tracking orders while ensuring smooth transactions.
Resolve Customer Challenges : Work with internal teams to identify and solve customer concerns efficiently and effectively.
Boost Sales & Customer Satisfaction : Recommend additional products and services to enhance customer experience and maximize revenue.
Maintain High-Performance Standards : Meet or exceed key performance metrics, including call handling time, customer experience scores, and quality benchmarks.
Build Meaningful Relationships: Create genuine connections with customers that foster trust and loyalty.
Stay Organized & Compliant: Maintain accurate records of customer interactions, returns, and refunds while adhering to company policies.
Participate in Training & Development: Remain engaged in all training sessions—whether in-person or virtual—to continuously refine your skills.
Support Special Projects & Events: Collaborate with teams on event-related tasks when needed.

What You Bring to the Team

We’re looking for someone who:

• Has strong communication skills and a customer-first mindset.
• Thrives in a team environment and is always ready to contribute.
• Is goal-oriented and motivated to exceed performance expectations.
• Brings a positive attitude and a strong work ethic every single day.
• Can multitask and manage time effectively in a dynamic setting.
• Provide expert-level support via phone, chat, and email to assist customers and Brand Partners.
• Handle escalated issues, ensuring timely and effective resolutions.
• Assist Brand Partners with back-office navigation, downline placements, and business-related inquiries.
• Maintain an in-depth understanding of policies, compensation plan, promotions, and events.
• Ensure high-quality customer interactions by following established processes and policies.
• support retention efforts by resolving concerns and preventing cancellations.
• Document and track customer interactions accurately in the CRM system.
• Support VIP Brand Partners as needed.
• Mentor and assist new team members to ensure consistency in service quality.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

What You Need to Succeed

QUALIFICATIONS AND EXPERIENCE  

• Must be 18 years of age or older
• High school diploma or GED (associate or bachelor’s degree preferred).
• Experience: 2+ years in customer service (call center experience is a plus!).
• Language Skills: Bilingual in English & Spanish is a strong advantage.
• Experience in a high-volume customer service or contact center environment.
• Strong verbal and written communication skills.
• Ability to handle escalated customer issues with professionalism and problem-solving skills.
• Experience using CRM systems and multi-channel communication tools.
• Excellent multitasking and time-management abilities.
• Ability to work well in a team environment
• Strong sense of professionalism and discretion required

Preferred:

• 2+ years of customer service experience, preferably in direct marketing or network marketing.
• Experience working with VIP or high-value customers.
• Familiarity with systems and processes.

Required Technical Skills:

• Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
• CRM and Telephony platforms (Exigo, Five9)
• Payment processing tools (I Payout, NMI, Ingenico)
• Typing speed: Minimum of 35 WPM

Work Environment & Physical Demands

This is a fully in-office position requiring on-site attendance five days per week, Monday through Friday , during standard business hours. The expected shift is 9:30 a.m. to 6:00 p.m ., including a 30-minute lunch break.

LifeWave will operate as an in-office organization , and all employees are required to work onsite in alignment with corporate policy. While performing the duties of this job, the employee is regularly required to work at a computer workstation and be mobile within the office. Occasional movement of up to 25 pounds may be required.

Why You’ll Love It Here

· A supportive team culture that values growth and collaboration.

· Opportunities for professional development and career advancement.

· A chance to make a real impact on LifeWave Inc.’s customers and the company’s success.