Team Lead

Job Title: Team Lead Reports to: Club Manager Status: Full Time / Supervisor / Non-Exempt Responsible for assisting in the oversight of gym operations to ensure positive member experience. Essential Duties And Responsibilities Assist in training and developing staff. Assist in member service oversight to ensure all staff provide great customer experience. Answer phone calls politely and friendly to assist with questions or concerns. Take information calls. Assist with member check‑ins, sign‑ups, cancellations, and updating member account information. Meet potential members and provide gym tours. Facilitate member service issues and questions. Assist with team member management and provide backup support to the Club Manager as needed. Ensure adherence to all company policies and procedures. Create and maintain a positive image for the club. Oversee cleanliness and appearance of the gym. Manage marketing efforts and ensure team members are aware of and trained on current marketing promotions. Order supplies, keep inventory and track reports as needed. Essential Behavior Requirements Customer Service: communicate and interact with customers, coworkers and the public in a way that exceeds their wants and needs. Listening: actively listen to customers, empathize, and work collaboratively to solve problems. Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed. Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language. Communication: maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings or disagreements. Minimum Qualifications Honesty and strong work ethic Strong customer service skills Strong communication, organizational and leadership skills Basic computer proficiency Physical Demands Standing and walking for at least 75% of the shift Talking in person or on the phone for at least 75% of the shift Must be able to lift up to 50 lbs less than 30% of the time Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. #J-18808-Ljbffr