IT Field Technician

Field IT Technician

We are seeking a motivated Field IT Technician with strong desktop support skills and basic to intermediate networking experience. This role is responsible for providing onsite technical support, installing and troubleshooting end-user hardware and software, supporting network infrastructure, and ensuring technology systems operate efficiently across client or company locations. The ideal candidate is customer-focused, hands-on, and comfortable working independently in the field while supporting a variety of IT environments.

Key Responsibilities

• Desktop & End User Support
• Provide onsite and remote support for desktops, laptops, printers, mobile devices, and peripherals.
• Install, configure, and troubleshoot Windows operating systems and common business applications.
• Diagnose and resolve hardware, software, and connectivity issues.
• Perform workstation deployments, upgrades, and equipment replacements.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Network Support
• Assist with installation, configuration, and troubleshooting of network equipment including switches, routers, firewalls, and wireless access points.
• Troubleshoot LAN/WAN connectivity issues.
• Support network cabling, patch panels, and structured wiring projects.
• Monitor network performance and escalate complex issues when necessary.
• Configure basic VLANs, DHCP, DNS, and TCP/IP settings.
• Support wireless network deployments and connectivity troubleshooting.
• Infrastructure Support
• Assist with server installations, migrations, and maintenance activities.
• Support Active Directory user management, password resets, and group policies.
• Document network layouts, technical procedures, and support activities.
• Perform equipment inventory and asset management.
• Customer Service
• Respond to service tickets within established SLA requirements.
• Communicate technical issues and resolutions to users in a professional manner.
• Provide training and guidance to end users when needed.
• Maintain a high level of customer satisfaction and professionalism.

Required Qualifications

• Associate degree in Information Technology, Computer Science, or equivalent work experience.
• 2+ years of IT support experience in a desktop, field service, or help desk environment.
• Strong knowledge of: Windows 10/11, Microsoft 365, Active Directory, TCP/IP Networking, Printers and peripheral devices.
• Experience supporting: Network switches, Wireless access points, Routers and firewalls.
• Ability to work independently and travel to customer locations.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• CompTIA A+, Network+, or similar certifications.
• Experience with Cisco, Meraki, Aruba, Ubiquiti, or Fortinet environments.
• Experience with VoIP systems.
• Basic server administration experience.
• Understanding of cybersecurity best practices.

Technical Skills

• Windows Operating Systems
• Microsoft 365 Administration
• Active Directory
• TCP/IP, DNS, DHCP
• VPN Technologies
• Wireless Networking
• Network Switching & Routing
• Printer Support
• Hardware Deployment
• IT Ticketing Systems