Tasting Room Lead - Northstar West

A Tasting Room Lead position for Northstar Winery is available in Woodinville, WA . This role is based at Chateau Ste. Michelle, which now includes a dedicated and exclusive space for our Northstar brand. As a Tasting Room Lead, you will be responsible for the day‑to‑day business operations of the tasting room. You will ensure that service standards are exemplified consistently and demonstrate leadership in all situations. The Tasting Room Lead will set the tone for workplace standards and guest service expectations. This is a full‑time, hourly role that is eligible for tips. This role requires availability in the evenings and on weekends. Ste. Michelle Wine Estates is the largest wine company in the Pacific Northwest, and among the largest premium wine companies in the U.S, with roots dating back to 1933. Throughout our 90+ year history, what has remained constant is our unwavering commitment to quality, service to our customers, and connection with our community. We are proud that our award‑winning wines farmed in Oregon and Washington are an expression of all the best things about the Pacific Northwest — the spirit of people, the abundance of the land, and the excellence‑driven culture. Our distinctive portfolio of wines, including Chateau Ste. Michelle, 14 Hands, Columbia Crest, Intrinsic, Liquid Light, Northstar, and Spring Valley Vineyard, are enjoyed across the U.S. and distributed in over 100 countries. Responsibilities Oversee the day‑to‑day business operations of the tasting room, ensuring smooth service flow and adherence to company standards. Lead, mentor, and support the associates to provide a best‑in‑class guest experience. Model exceptional customer service and professionalism, setting the tone for the team. Support staff scheduling, training, and performance feedback. Ensure the tasting room standards are consistently upheld, such as maintaining a clean and sanitary work environment in accordance with state and company guidelines. Assist with any Northstar event execution, wine club member engagement, and retail sales or promotion initiatives. Act as the primary point of contact in Woodinville for all aspects of the Northstar brand. Provide accurate information regarding the Northstar wine club and mailing list while encouraging guests to sign up. Operate POS/registers to sell wine, merchandise, wine club memberships and to collect wine tasting fees as needed. Responsible for providing accurate, timely and thorough reports including monthly inventory reconciliation and daily wine sample logs. Occasional travel up to 5% to Walla Walla or other various locations for training, events, promotions etc. Physical Requirements Able to lift and carry up to 50 pounds. Stand, walk for extended periods of time. Position Requirements Must be at least 21 years of age with high school diploma or equivalent. MAST12 Class Permit and Food Handler's Permit required. Valid Driver's License required. 3+ years of customer service experience required (retail/hospitality preferred). Excellent communication skills with ability to speak comfortably and audibly in front of groups. High level of experience with problem solving and customer resolution while remaining calm and professional. Ability to work in a fast‑paced, changing environment. Goal orientated and able to work as part of a team. Basic computer skills with superior knowledge of Point of Sales (POS) systems. Must be flexible and available to work varied hours. History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies. Compensation $21.41 – $27.83 per hour based upon relevant experience. At Ste. Michelle Wine Estates we believe in paying our employees equal pay for equal work. Individual offers are made dependent upon a candidate’s prior experience and education level as it pertains to the role. Benefits Health Care Coverage including medical, dental, vision & prescription – eligible on date of hire for full‑time employees Paid Vacation & Holidays 401(k) with Employer Match Employee Wine Discounts Culture at Ste. Michelle: We Challenge: We are driven to succeed in everything we do, and we challenge ourselves and our team to perform at the highest level. We Care: We put people first – our team, our consumers, our customers, our communities. We Collaborate: We believe there is nothing we can’t accomplish – together – and we believe lifting up those around us is essential to achieving both individual and collective success. Harvest your potential, Uncork the possibilities! If you are interested in the Tasting Room Lead – Northstar West role in Woodinville, WA please apply now. Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's "Equal Employment Opportunity is The Law" poster. Ste. Michelle Wine Estates participates in E-Verify. E‑Verify is a United States Department of Homeland Security website that allows businesses to determine the eligibility of their employees to work in the United States. Please visit the following website for additional information: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Ste. Michelle Rebrand