Treatment Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off
• Vision insurance

Are you a confident communicator who loves helping patients say yes to the care they need?
Ephrata Family Dentistry is growing, and we’re looking for a high-energy, patient-focused Treatment Coordinator to join our team.

If you excel at building trust, presenting treatment clearly, and guiding patients from consultation to completion , this is the role for you.

What You’ll Do

• Welcome new and existing patients and create a warm, supportive experience.
• Present treatment plans clearly and confidently, including financial options, insurance benefits, and third-party financing.
• Guide patients through implant, cosmetic, and general dentistry treatment pathways.
• Own the follow-up process: scheduling, phone calls, text follow-ups, and keeping cases moving forward.
• Work closely with the doctor and clinical team to ensure a seamless patient experience from start to finish.
• Track and report case acceptance metrics (training provided).

What We’re Looking For

• 1+ years of dental front office or treatment coordinator experience (required)
• Strong communication and case presentation skills
• Comfort discussing finances with patients
• Understanding of dental insurance basics and financing options
• Organized, self-motivated, and team-oriented
• Someone who thrives in a fast-paced, positive environment

Why You’ll Love Working With Us

• A modern, well-organized practice equipped with the tools and systems you need to succeed
• Supportive leadership and a team that values communication, professionalism, and patient experience
• Opportunities for growth, including training in implants, treatment presentation, and advanced case coordination
• A positive environment where your role genuinely impacts patients’ health, confidence, and overall experience

About Us

Ephrata Family Dentistry is known for high-quality care, a welcoming atmosphere, and a patient-first philosophy. Our team works hard, supports each other, and delivers an experience patients love coming back to.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 3 years (Required)
• Dentrix: 1 year (Required)
• Dental office: 1 year (Required)

Ability to Relocate:

• Ephrata, PA 17522: Relocate before starting work (Required)

Work Location: In person