IT Support Engineer

About Cipher Mining

We are an industrial-scale data center construction and operations company. We allocate data center opportunities between bitcoin mining and other high performance computing services, such as AI. We continue to develop our pipeline of power capacity at high quality data center sites, either for bitcoin mining or HPC. Our best-in-class management team leverages expertise from the technology, fintech, energy, and finance domains, as well as deep experience related to cryptocurrencies and blockchain.

Position Overview

We are seeking a proactive, customer-focused IT Support Engineer to deliver exceptional technical support across our organization. You'll play a key role in keeping our employees and datacenter teams productive by troubleshooting issues, improving IT workflows, and implementing modern management tools.

This role supports a distributed user base spanning our New York headquarters, Charleston, SC, Denver, CO, and Texas datacenters. You'll work closely with colleagues across departments, providing hands-on assistance while contributing to system reliability and security.

The ideal candidate has 3+ years of IT support experience, thrives in hybrid Windows/Mac environments, and brings familiarity with Microsoft Intune, Entra ID (Azure AD), and core networking concepts. This position also offers potential growth opportunities into systems administration, security, or network engineering.

Key Responsibilities

• Serve as a primary point of contact for Tier 1 and Tier 2 technical support, troubleshooting hardware, software, and connectivity issues across multiple locations.
• Support and manage Windows, macOS, and iOS devices using Microsoft Intune, ensuring compliance and streamlined configuration management.
• Administer user access and security through Entra ID (Azure Active Directory), maintaining strong identity and access management controls.
• Provide expert support for tools including but not limited to Microsoft 365, Zoom, Slack, 1Password, FortiClient VPN, and ChatGPT Enterprise.
• Coordinate employee onboarding and offboarding, setting up accounts, provisioning devices, and managing access permissions.
• Track and resolve IT tickets promptly using the help desk system, escalating complex issues as needed.
• Document solutions, recurring issues, and new procedures to build a robust IT knowledge base.
• Partner with IT leadership to define and implement security, backup, and device management best practices.
• Offer on-site support for datacenter systems and staff as required.

Qualifications

• 3+ years of experience in an IT support or helpdesk role within a fast-paced, multi-site environment.
• Demonstrated proficiency supporting both Windows and Mac operating systems.
• Hands-on experience with Microsoft Intune for device, application, and policy management.
• Familiarity with Entra ID / Azure AD for user provisioning, authentication, and access control.
• Understanding of core networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Strong troubleshooting, analytical, and communication skills.
• Customer-service orientation with a proactive and collaborative mindset.
• Ability to multitask and manage competing priorities under minimal supervision.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are preferred but not required.

Benefits*

• 401K Retirement Plan with match
• Medical, Dental and Vision Insurance
• Life and Disability Insurance
• And other perks!

*Full Time Employees