Site Experience Lead (Onsite at our Tampa, Florida Location)

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity The Site Experience Lead provides high‑level hospitality, event coordination, and administrative support to ensure a professional, organized, and welcoming workplace environment. This role oversees meeting and event coordination, workplace operations, and administrative programs while serving as a trusted point of contact for executives, employees, vendors, and visitors. The Workplace Experience Lead manages multiple priorities with discretion and professionalism, supports facilities and security needs as required, and consistently represents the organization with a polished, service‑focused approach. A Day in the Life Hospitality Responsibilities Proactively anticipates and addresses the needs of executives, colleagues, clients, and visitors while fostering a welcoming, solution‑oriented environment. Communicates clearly, tactfully, and confidently across all channels, maintaining a high standard of professionalism. Ensures exceptional accuracy and organization in scheduling, documentation, and meeting or event preparation. Manages competing priorities and unexpected challenges with calm, discretion, and a solutions‑focused approach. Partners effectively with cross‑functional teams and serves as a trusted point of coordination. Handles sensitive information with integrity, discretion, and sound judgment. Consistently represents the site location and overall organization with a polished, professional presence appropriate for an executive environment. Event/Meeting Coordination Coordinate meetings, events, and conferences across multiple locations, serving as the primary point of contact for attendees and stakeholders. Manage venue sourcing and scheduling, including offsite venue contracts, room configuration, setup/teardown, and audiovisual (AV) through collaboration with internal partners. Oversee catering and hospitality services, including ordering food, beverages, supplies, and ensuring all dietary and service requirements are met. Execute vendor management and contract review processes, and provide onsite support for event setup, execution, and end‑of‑day breakdown. Workplace Operations and Administrative Support Manage end‑to‑end mail operations, including processing and distributing daily USPS mail, incoming packages, outbound shipments, mail scanning, departmental routing, shipment tracking, and maintaining required records and supplies. Manage office supply ordering for onsite employees, including general supplies and beverages. Administration of the Office Depot (ODP) ordering system, including user account setup, access management, and responding to ordering inquiries. Provide backup operational support on an as‑needed basis for assigned location(s), including vendor escorting, security and facilities coverage, and related onsite duties. Provide project support for administrative services initiatives, including operational projects, process improvements, and ad‑hoc business needs. Manage and support administrative programs ensuring accuracy, compliance and timely execution. Serve as back‑up coverage for Facilities and Physical Security. Additional Requirements After‑hours work may be required. Minimal travel may be required. Perform all other duties as assigned. Qualifications Required - HS Diploma or GED, 3 years experience in related field Preferred - AA Diploma – 5 years experience any work experience, events, hospitality, administrative, or similar environment Strong interpersonal, customer service, and communication skills with a hospitality‑first approach. Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast‑paced environment. Proven ability to work independently with minimal supervision while collaborating effectively with cross‑functional teams and leadership. Effective problem‑solving, quick‑thinking, and service recovery skills, with adaptability to changing priorities. Strong technical aptitude, including the ability to quickly learn new tools and work across various software applications. Proficiency in the Microsoft Office suite (Outlook, Word, Excel, PowerPoint). About Velera At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera. Pay Equity $19.18 - $23.99 Actual Pay will be adjusted based on experience and other job‑related factors permitted by law. Great Work/Life Benefits! Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and Well‑being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following EEO is the Law Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E‑Verify Employer. Review the E‑Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at View email address on click.appcast.io for assistance. #J-18808-Ljbffr Velera