IT Support Specialist - 2nd shift

A leading healthcare organization is seeking an IT Support Specialist to join a fast-paced technical support team. This role supports internal staff, patients, and visitors by resolving a wide range of technology issues in a high-volume environment. This is an excellent opportunity for someone who enjoys troubleshooting, providing exceptional customer service, and working in a mission-driven setting. Key Responsibilities Provide technical support for end users across multiple platforms and devices Troubleshoot hardware, software, application, and connectivity issues Support Windows environments, mobile devices, virtual desktop technologies, and clinical applications Manage and resolve approximately 35-40 support tickets daily within a ticketing system Deliver remote support and device management assistance Escalate complex technical issues when necessary Maintain accurate documentation and ticket updates Collaborate closely with team members to ensure timely issue resolution Qualifications CompTIA A+ Certification required 2+ years of hands‑on IT support or help desk experience Experience supporting Windows operating systems and mobile devices Strong troubleshooting and problem‑solving abilities Excellent customer service and communication skills Ability to work effectively in a team‑oriented, fast‑paced environment Strong attention to detail and organizational skills Additional Information Position is fully onsite for the first 6 months Upon permanent conversion, hybrid schedule available with 3 days remote per week Shift for the first two weeks is M-F 8-5 and then shifts to Tuesday - Saturday 2pm-10:30pm Opportunity to grow within a stable and collaborative healthcare technology environment #J-18808-Ljbffr TalentBridge