Service Estimator

Job Description

Job Description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Service Estimator

Location: Aurora, CO - (18150 E 32nd Place Aurora, CO 80011)

**Hours: **Monday - Friday 7am - 330pm

About Us:

Cullum & Brown is an industry leading industrial equipment distributor and service company. With over 135 years of industry experience, Cullum & Brown is a reliable solutions provider with locations in Kansas City and Springfield. We are an authorized distributor of Gardner Denver, Elmo Rietschle, Hoffman, Lamson, Tuthill pumps, Crane Deming, Travaini vacuum pumps, Graco, Dean Pumps, Grundfos, PowerEx, and Great Lakes. Cullum & Brown is proud to offer 24/7 emergency customer service for not only the brands we sell, but all makes and models. Our 18 factory-trained and certified technicians are prepared and the best in the industry. Join our team!

Job Overview:

This is a Service Estimator Support position based out of Denver, Colorado. The role includes service support from the time of inquiry to delivery, which requires parts identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expeditin

Responsibilities:

• Handling inbound customer requests to generate sales of compressed air products, blower/vacuum products and parts.

• Assist customers with parts identification and generate service repair quotes, installation quotes and PM agreement quotes for customers to ensure quotes successfully transition to orders.

• Manage our rental fleet which includes but is not limited to: monthly billing, managing depreciation of assets and coordinating service intervals on machines.

• Investigate “Insight” cases on CC360 to determine if a service quote is needed.

• Manage these orders to ensure delivery schedule is achieved.

• Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery.?

• Mentor peers and share best practices with those less experienced as needed.

• Manage inventory to stocking levels. Ensure the order process is complete and error-free.

• Manage outside purchases and product transportation expenses effectively and efficiently.

• Operate forklift in Parts Warehouse within compliance.

• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.

Requirements:

• High School Diploma
• 2 plus years in Service or Mechanical experience

Core Competencies:

• Ability to communicate effectively to all teammates, providing responses and updates timely

• Excellent multi-tasking skills to receive information and requests via multiple media methods

• Excellent written & verbal communication skills

• Organizational skills – ability to manage time and multi-task.

• Thinks and acts strategically

• Customer service focus – understand the need, solve problems, and respond in an efficient manner

Preferences:

• Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire

• Forklift certification a plus, but not required

Travel & Work Arrangements/Requirements:

This position will be based in Aurora, Colorado and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%).

Pay Range:

The total pay range for this role, including incentive opportunities, is $75,000 - $90,000. The total pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Ingersoll Rand, it is not typical for a candidate to be hired at or near the top of the pay range for their role and compensation decisions are dependent on the facts and circumstances of each case.

**What We Offer: **

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment — as well as for our individual well-being. Our comprehensive benefits package is designed to empower you with the tools and support needed to take charge of your health and future.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit

You should be proficient in:

• Creating Preventive Maintenance Plans
• Mechanical Troubleshooting Skills
• Brake & Suspension Systems
• Preventive Maintenance & Inspection
• Automotive Repair
• Service Advisor/Writer
• Equipment/Parts Counter Sales
• Measuring and Quoting
• Automatic Transmission/Transaxle
• Inside Sales
• Service
• Field Service Readiness
• Automotive Manufacturing Systems
• Budgeting / Forecasting Experience
• Contract Negotiation Experience
• High School / GED
• Excellent Communication Skills
• Shop Math Skills
• Basic Computer Skills
• Microsoft Excel