Community Services Representative (District 4)

The City of Wichita is seeking a highly motivated, community-focused professional to serve as the Community Services Representative for District 4. This position plays a key role in advancing community engagement by connecting residents, neighborhoods, and community organizations with City services, initiatives, and decision-making processes. This dynamic position is part of the City Manager’s Office and provides direct support to the District 4 Council Member on projects and initiatives that benefit residents. The position emphasizes facilitation, cross-department coordination, and project management to address community needs at a systemic level. The successful candidate will be self-directed, adaptable, and skilled in facilitating discussions, building relationships, and navigating complex community issues. This role requires the ability to support City departments and leadership in designing and implementing meaningful engagement processes that align with community priorities. This position operates with a high degree of independence and requires a proactive, self-driven individual who can effectively manage multiple priorities, navigate ambiguity, and take initiative without the need for close direction. The ideal candidate will demonstrate strong problem-solving skills, sound judgment, and the ability to move work forward in complex or undefined situations. Success in this role depends on the ability to quickly build trust with the District 4 Council Member, City staff, community partners, and residents while independently identifying opportunities, anticipating needs, and delivering results that advance district priorities. Days and hours for this position: Work hours are generally Monday–Friday, 8 a.m. – 5 p.m. This position requires some evening and Saturday commitments, including a monthly District Advisory Board meeting (typically the first Monday of the month starting at 6 p.m.) and some Saturday morning District Breakfasts (approximately 8 a.m.–12 p.m.). Additional evening and weekend meetings or events may occur based on community needs. Flexibility in scheduling is available to accommodate these commitments. Work is primarily based at City Hall with some travel throughout the district. While this is primarily an in-person, community-based role, limited remote work is available based on job responsibilities, operational needs, and demonstrated ability to effectively manage work independently. Bargaining Unit: Employee Council Posting may close at any time Serve as the City’s primary liaison to District 4 residents, stakeholders, and community partners. Support the District 4 Council Member by coordinating projects, responding to priorities, anticipating community needs, and identifying opportunities to advance district initiatives. Develop and implement community engagement strategies and facilitate meetings, forums, and processes that promote transparency, inclusion, and informed decision-making. Serve as project manager for community-based and City Manager’s Office initiatives, including planning, coordination, implementation, stakeholder engagement, and evaluation of programs, events, and special projects that support district and organizational priorities. Coordinate with City departments to address community priorities and ensure alignment of services and initiatives, while identifying systemic issues and advancing long-term, cross-department solutions. Respond to and coordinate resolution of constituent concerns and service requests received through the Council Office by working collaboratively with residents, City departments, and community partners to provide timely communication, problem-solving, and follow-through. Staff District 4 Advisory Board meetings, including agenda preparation, minutes, technology setup, and follow-up. Coordinate and staff District 4 community events, including monthly Saturday Breakfast meetings. Attend neighborhood and homeowner association meetings to facilitate dialogue, identify priorities, and connect residents to City processes. Maintain District 4 communication channels, including webpage, social media, and newsletters. Track, manage, and coordinate responses to community concerns, including maintaining complaint tracking systems and ensuring communication and follow-through across departments. Monitor and document program outcomes, maintain required data, and prepare reports on activities and impact. Perform other related duties as assigned. Ability to work effectively in a dynamic, community-based environment with a high degree of independence, including taking initiative, anticipating needs, and managing work with minimal direction. Strong customer service orientation and commitment to public service. Excellent verbal and written communication skills. Ability to develop and implement community engagement strategies and facilitate meetings, discussions, and processes that support inclusive participation and informed decision-making. Ability to build and maintain effective working relationships and coordinate across departments to manage complex, multi-stakeholder initiatives. Ability to analyze community needs, identify systemic issues, and advance practical solutions. Ability to research issues, support decision-making processes, and provide effective support to the District 4 Council Member through communication and coordination. Ability to manage multiple projects, competing priorities, and deadlines. Strong problem-solving skills, sound judgment, and ability to operate effectively in ambiguous or evolving situations. Ability to operate technology for meetings and communication (e.g., Zoom, Teams, AV equipment). Ability to use social media and digital tools for public communication. Ability to maintain professionalism and neutrality in politically sensitive environments. Required Experience and Training Bachelor’s degree in public administration, social sciences, or business OR minimum of three (3) years of experience in public administration, community development, social services, education, or communications. One (1) year experience working in roles requiring independent decision-making, prioritization, and follow-through with limited supervision. Availability to work evenings and Saturdays as required. Ability to obtain and maintain a valid Kansas driver’s license. Must be legally authorized to work in the United States without sponsorship. Preferred Experience and Training One (1) year experience coordinating projects, programs, events, or initiatives involving multiple stakeholders, deadlines, or competing priorities. One (1) year experience responding to customer, resident, or community concerns and coordinating solutions across teams or organizations. One (1) year experience building relationships and working collaboratively with community organizations, stakeholders, or diverse groups of people. One (1) year experience in community engagement, public administration, nonprofit, or social services work. One (1) year experience organizing, facilitating, or supporting meetings, presentations, trainings, or group discussions. One (1) year experience using public communication tools such as newsletters, social media, or community outreach materials. Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening, and upon satisfactory evaluation of the results of a criminal record check. Must be legally authorized to work in the United States without the need of a sponsorship. #J-18808-Ljbffr