Field Service Solutions Specialist Generators

Location: Houston TX

Department: DEPTEC

The Opportunity

The Field Service Solutions Specialist Generator (SME) serves as Integras primary expert for generator systems supporting modular data centers and mission-critical infrastructure. Embedded within Integras manufacturing operations (Akron Harrow Houston etc.) this role provides full lifecycle technical leadershipfrom equipment build and testing to field commissioning troubleshooting and ongoing service performance.

As the organizations senior generator specialist this role delivers Level 2 (L2) technical support leads complex diagnostics performs root-cause analysis trains technicians and supports customer and vendor engagements. The Solutions Manager improves system reliability enhances field capability and ensures that Integras generator assets meet the highest standards of safety quality and operational performance.

What you will do

• Serve as the on-site generator systems SME across Integra manufacturing locations maintaining deep knowledge of generator design assembly controls and operations.
• Support factory testing FAT processes validation and commissioning to ensure performance safety and quality compliance.
• Provide engineering and manufacturing teams with actionable insights on recurring issues quality concerns and product improvement opportunities.
• Lead advanced diagnostics for mechanical electrical fuel and control system failures.
• Conduct root-cause analysis to resolve operational failures abnormal equipment behavior and performance issues.
• Perform or supervise complex corrective repairs commissioning recovery and emergency support for mission-critical generator systems.
• Execute and interpret load bank testing to verify capacity stability and operational performance.
• Serve as the primary L2 escalation resource for the Field Service team.
• Provide remote troubleshooting using schematics system data and live technical consultation.
• Develop troubleshooting guides standards and knowledgebase content for field technicians.
• Deliver factory and field-based generator training covering operation maintenance safety diagnostics and hands-on systems work.
• Evaluate technician competency and reinforce best practices through ongoing coaching and site visits.
• Continuously improve technical training programs by integrating lessons learned updated procedures and emerging technologies.
• Represent Field Service during high-complexity technical calls with customers and vendors.
• Communicate diagnostic findings repair strategies long-term maintenance recommendations and system behaviors with professionalism and clarity.
• Collaborate with engineering QA and manufacturing teams to address systemic issues and enhance product reliability.
• Support interviews and technical evaluations for Field Service Technician candidates.
• Assist with onboarding skills assessments and reinforcement of Integras safety and quality expectations.
• Maintain accurate service records logs documentation and parts usage history.
• Adhere to NFPA NEC OSHA and all applicable safety protocols.
• Participate in on-call rotations for emergency generator support.
• Ensure tools equipment test devices and vehicles are properly maintained and calibrated.
• Perform other duties as assigned to support operational and organizational objectives.

Required Qualifications

• High school diploma or GED required.
• Associate degree in Electrical Mechanical Power Generation or related technical field preferred.
• Completion of manufacturer or trade-school generator training programs preferred.
• 5 years of generator field service experience including installation commissioning maintenance and repair; mission-critical experience strongly preferred.
• Experience performing load bank tests tuning generator performance and diagnosing advanced failures.
• Background providing L2 technical support or mentoring junior technicians is highly desirable.
• Experience working with modular systems industrial facilities or data center infrastructure is a strong advantage.
• Prior collaboration with engineering QA manufacturing or service organizations on product issues and continuous improvement.
• Expert-level knowledge of industrial generator systems including diesel/natural gas engines alternators governors ATS control panels and fuel delivery systems.
• Strong mechanical electrical and control systems troubleshooting capability.
• Ability to read and interpret schematics wiring diagrams single-line drawings load calculations and technical manuals.
• Strong communication skills with the ability to represent technical decisions to customers and vendors.
• Willingness to travel frequently between factory and field locations.
• Ability to safely lift 50 lbs and work in varied climates confined spaces and elevated locations.

Preferred Qualifications

• Valid drivers license required.
• EGSA certification preferred.
• OSHA 10 or 30 preferred.
• NFPA 70E preferred.
• ASE electrical or mechanical trade certifications preferred.

How we support you

We believe your best work happens when you feel supported - professionally personally and financially. Thats why we offer a range of benefits designed to help you thrive stay healthy and plan for the future.

• Performance-driven rewards Competitive pay with incentive opportunities that recognize your results and contributions.
• Comprehensive healthcare Medical dental and vision coverage that supports you and your familys total well-being.
• Security and peace of mind Life and disability insurance programs that provide protection when it matters most.
• Flexible benefits options A variety of voluntary benefits so you can personalize coverage to fit your needs.
• Time to recharge Generous paid time off to relax travel and maintain a healthy work-life balance.
• Investing in your growth Education assistance and tuition support to help you build skills and advance your career.
• Planning for the future Retirement and savings programs that help you achieve long-term financial confidence.

Come build with us

At Integra were driven by a vision to transform the data center industry. We specialize in delivering optimized turnkey solutions that bring together speed quality and reliability - helping our clients build and operate the mission-critical infrastructure that powers todays digital world. Integra is a vertically integrated company - owning and managing every phase of the process from site selection and design to manufacturing procurement commissioning and warranty. This approach allows us to move faster solve challenges more efficiently and deliver exceptional outcomes for our partners.

What truly sets Integra apart is our people. We are a team of problem-solvers engineers builders and operators who thrive on tackling complex challenges and delivering results. Our culture values collaboration accountability and continuous improvement - because in a rapidly evolving digital landscape excellence and adaptability matter.

Joining Integra means being part of a company that is shaping the future of data center infrastructure. If youre passionate about innovation impact and building systems the world depends on youll find the opportunity to grow and make a difference here.

Equal Opportunity Statement

Integra provides equal employment opportunities for all people. No employee or applicant for employment will be discriminated against because of race creed origin marital status sexual orientation age otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process please contact

Required Experience:

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