Guest Room Attendant

Job Description

Job Description

GUEST ROOM ATTENDANT

Reports to : Housekeeping Supervisor / Executive Housekeeper

Department : Housekeeping

OUR STORY

Edgy. Social. Dynamic. This is who we are. Welcome to a fine-art inspired, boutique hotel. A place to have fun. A place where we foster a spontaneous and ever-changing environment through art and unique signature experiences. A place to create unforgettable connections and memories for our guests. Refreshingly uncommon. Anything but generic. Welcome to The Rose Hotel.

BENEFITS

• Competitive compensation package
• Competitive Paid Time Off Policy
• Full benefits package, including 401K and paid time off
• Professional development
• Hotel discounts at locations worldwide

JOB DESCRIPTION

At The Rose Hotel, the Guest Room Attendant creates the first true moment of comfort for every guest — a beautifully clean, well-appointed room. Blending efficiency with genuine care, the Guest Room Attendant delivers Hilton's standards of excellence in cleanliness, consistency, and attention to detail on every floor, every day. The ideal candidate takes pride in their craft, works well independently, and understands that a spotless room is the foundation of an unforgettable stay.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Clean and service an assigned quota of guest rooms daily to established brand standards of excellence.
• Make beds, change linens, and arrange bedding and pillows per brand presentation standards.
• Dust, polish, and sanitize all guest room and bathroom surfaces, fixtures, and furnishings.
• Clean and sanitize bathrooms, including tubs, showers, toilets, sinks, mirrors, and floors.
• Replenish guest amenities, linens, towels, and in-room collateral according to brand par levels.
• Vacuum carpets and clean hard-surface floors in guest rooms and hallways.
• Empty trash and recycling and remove room service trays and debris from guest rooms.
• Inspect guest rooms for damage, maintenance issues, and safety hazards; report immediately to Housekeeping/Engineering.
• Restock and organize the housekeeping cart with linens, supplies, and amenities at the start and end of shift.
• Respond promptly and courteously to guest requests while servicing rooms.
• Push and maneuver a loaded housekeeping cart weighing up to 100 lbs. throughout the shift.
• Lift, carry, and turn mattresses; lift/carry up to 25–35 lbs. regularly and occasionally up to 50 lbs.
• Bend, kneel, reach, and stand for the duration of the shift (typically 8 hours) while cleaning.
• Maintain confidentiality of guest information and secure guest room access at all times.
• Follow all safety, bloodborne pathogen, and chemical handling (SDS) protocols.
• Report lost and found items per hotel procedure.
• Adhere to company grooming, uniform, and conduct standards.
• Performs other duties as assigned.

QUALIFICATIONS

• Prior housekeeping or hospitality experience preferred; luxury or boutique environment a plus.
• Demonstrated ability to meet productivity and quality standards within assigned time frames.
• Strong attention to detail and commitment to guest satisfaction.
• Ability to work efficiently and independently with minimal supervision.
• Basic understanding of cleaning chemicals and Safety Data Sheets (SDS).
• Ability to follow brand standard operating procedures and room-inspection checklists.
• Availability to work varied shifts, including mornings, weekends, and holidays as required.
• Must be able to stand, bend, and kneel for extended periods and lift/carry up to 35–50 lbs. as needed.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics below are representative of those that must be met to successfully perform the essential functions of this position. Frequency key: Rarely (0–12%), Occasionally (13–33%), Frequently (34–66%), Constantly (67–100%).

Physical / Environmental Demand

Frequency

Standing / Walking

Constantly

Bending, kneeling, reaching overhead

Constantly

Lifting/carrying up to 35 lbs. (occasionally 50 lbs.)

Frequently

Pushing/pulling housekeeping cart up to 100 lbs.

Frequently

Repetitive motion (scrubbing, wiping, making beds)

Constantly

Exposure to cleaning chemicals (per SDS)

Frequently

Fine motor dexterity (folding, arranging amenities)

Constantly

Working indoors, varied temperatures

Constantly

Janko Hospitality, LLC complies with the Americans with Disabilities Act (ADA) and applicable state and local law. The physical and mental demands, and the work environment characteristics described in this job description are representative of those an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions, absent undue hardship to the hotel. Applicants and employees are encouraged to discuss accommodation requests with Human Resources.

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, work schedules will vary according to business needs, including mornings, evenings, weekends, and holidays. Consistent with the One Day Rest In Seven Act (ODRISA), employees are provided at least 24 consecutive hours of rest in each calendar week, and appropriate meal periods, in accordance with applicable Department of Labor (DOL) requirements.