Technical Support

This role blends hands-on technical support with a strong focus on continuous improvement. It involves working across both legacy and modern infrastructure, ensuring systems are maintained, integrated, and retired as the environment evolves. The position requires delivering reliable day-to-day outcomes while contributing to a more scalable and automated future state.
• Maintains a consistently high standard for end-user interactions.
• Approaches problems with critical thinking and a drive for simplification.
• Anticipates obstacles and proactively develops solutions to keep work moving forward.
• Continuously raises expectations and pushes for higher quality.
• Responds effectively to mission-critical issues without compromising standards.
• Balances pragmatism, technical excellence, and agility with sound judgment.
• Thrives in an environment with a high degree of autonomy.
• Moves fluidly between reactive support and proactive improvement.
• Treats security as a core requirement, not an afterthought.


Primary Responsibilities
• Resolving user issues while expanding knowledge of new technolog
• Ensuring stability and reliability across the existing infrastructure portfolio.
• Supporting applications with direct business impact, influencing both user experience and financial outcomes.
• Contributing to team growth through shared learning and mentorship.
• Deploying enterprise-level applications.
• Collaborating with senior engineers and external vendors to resolve complex issues.
• Supporting endpoint and collaboration technologies, including laptops, desktops, and related tools.


Preferred Qualifications
• Strong technical foundation gained through a relevant degree program or equivalent experience.
• Experience with scripting and automation (Python, PowerShell, etc.) and an interest in developing deeper expertise.
• High personal standards with no tolerance for low-quality work.
• Understanding of enterprise systems such as DNS, Active Directory, networking, and file-sharing technologies.
• Proficiency in
two or more of the following: Windows 10/11, macOS, Office 365, Exchange Online, Microsoft Intune, iPhones, Amazon WorkSpaces, Azure services, SCCM, PowerShell.
• Experience working within the financial services industry.