Incident Support Analyst

Job Description Insight Global is seeking an Incident Management Coordinator for a large enterprise client supporting critical applications used by a wide user base. This individual will play a key role in monitoring systems, responding to technical incidents, and ensuring minimal downtime across platforms. The ideal candidate is comfortable troubleshooting issues, coordinating incident response efforts, and communicating effectively with both technical teams and end users. This role offers hands‑on exposure to enterprise IT operations in a fast‑paced, always‑on environment and is ideal for someone looking to grow their career in IT support and incident management. Monitor critical applications and systems to ensure uptime and stability Respond to, triage, and elevate technical incidents as needed Provide incident management support under minimal supervision Troubleshoot application and system issues to determine root cause Host and manage conference calls during major incidents Communicate status updates clearly to stakeholders and users Support remote users and multiple sites via VPN and remote tools Ensure timely resolution and documentation of incidents We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal‑opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: Skills and Requirements 1–3 years of experience supporting an IT environment Solid understanding of how IT systems work together (networks, servers, storage, applications) Experience monitoring applications and systems Ability to troubleshoot application and system issues Experience supporting remote sites and VPN‑connected users Strong written and verbal communication skills Comfortable communicating with users at all levels of an organization Ability to work flexible hours in a 24×7 support environment Experience with incident management or ITIL‑based environments Experience hosting or leading incident bridge/conference calls Prior work supporting large‑scale or enterprise applications Experience enforcing IT or computer‑related policies Exposure to system monitoring tools #J-18808-Ljbffr Insight Global