IT Helpdesk Technician

Responsibilities Identify and diagnose user issues related to hardware, software, network connectivity, and peripherals Assist users with installing, configuring, and troubleshooting common applications (e.g., Office suite, email client, antivirus, MFA, collaboration tools) Provide support via phone, email, remote access tools, and in-person troubleshooting when necessary Document all support incidents, track resolutions, and escalate complex issues to senior technicians or IT specialists Provide setup and technical assistance for presentations, meetings, and classrooms, ensuring proper functionality of projectors, sound systems, and video conferencing tools Provides support to the System Administrator, Security Analyst, and other technicians on security and/or network issues Assist users with password resets and account lockouts, maintaining a secure password reset process Investigate and resolve basic Active Directory-related issues, such as authentication problems or access errors Configure new employee devices with necessary software, accounts, and security settings Maintain and deploy standardized system images for consistent configuration across devices Perform basic hardware troubleshooting and diagnostics Replace defective components like HDDs, RAM, and keyboards Troubleshoot printing issues, such as paper jams, connectivity problems, and driver conflicts Maintain accurate IT asset management Coordinate secure data wiping and proper disposal of retired hardware Other duties as assigned Requirements High School diploma or equivalent 1-3 years of desktop support experience in a business or corporate environment Knowledge of Office 365 Suite, scripting (e.g., PowerShell, Python), Active Directory, Windows device setups, troubleshooting, and hardware replacements Experience with network printers Ability to work independently and as part of a team Self-starter, capable of independent problem solving Excellent customer service skills #J-18808-Ljbffr