Leasing Specialist

Leasing Specialist – Mercantile Square, Fort Worth, TX Under the direction of the Community Manager, the Leasing Specialist is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service. Essential Functions Conduct leasing activities: respond to inquiries, provide tours, follow up with prospects, and coordinate move‑ins. Perform telephone market surveys and competitor physical shops. Recommend strategies and programs for on‑site marketing activity. Develop and monitor referral programs for move‑in packets, newsletters, and resident retention. Initiate sales outreach plans across new development, community management, internal and external communication, and support. Recommend programs to increase qualified traffic and closing ratios. Maintain e‑shop, phone shop, and physical shop scores; uphold closing ratios per NRP policies. Maintain knowledge of the LIHTC program and help ensure file compliance. Administrative Duties Follow all NRP prospect and resident follow‑up procedures. Inspect apartments with new residents at move‑in; complete necessary paperwork. Assist Community Assistant with tracking renewals, lease expirations, and notices to vacate. Collect and process application fees, security deposits, rents, and other fees. Keep files, desk, and leasing area organized. Comply with Fair Housing, Tax Compliance, and related regulations. Inspect market‑ready units and models each morning; ensure models/mini‑models are ready. Occasionally assist at other properties. Run errands as required to support the property. Customer Service Plan resident functions. Walk property for curb appeal and overall appearance. Monitor and direct service operations to ensure requests completed within 24 hours. Provide excellent customer service with courteous demeanor. Maintain availability for resident functions, community events, and weekends. Perform other duties as required. Skills & Abilities Education: High school diploma or equivalent; college preferred; Tax Credit Specialist accreditation preferred. Experience: 1‑year customer service or sales experience (or relevant education). Technical Skills: Strong computer skills, proficiency in Microsoft Office; Yardi experience preferred. Other Requirements: Valid driver’s license and reliable transportation. Benefits Commission and bonus opportunities Paid vacation and sick leave 11 paid holidays Paid maternity & parental bonding leave Short & long term disability Medical, dental, vision and life insurance 401(k) match Training, certification and growth opportunities Employee referral & recognition programs EEO Statement The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state and local law and ordinances. #J-18808-Ljbffr The NRP Group LLC