Front Desk Representative

Job Description

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. National Park Medical Center, a 163-bed full-service hospital, is a forward thinking, innovative hospital where trust, teamwork and technology come together to make a positive difference in the health of our community and region.

Where We Are:

Live where others only get to vacation...Hot Springs, located in the gently rolling Ouachita Mountains, offers a unique combination of natural beauty, cultural life, and historical interest. With numerous outdoor activities, art galleries, local shops, and diverse cuisine, Hot Springs has something for everyone.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Short-term and Long-term disability 100% paid for by the company
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Loan repayment, tuition reimbursement and scholarship opportunities for qualified candidates
• Professional development opportunities, apprenticeship programs, and certification assistance
• And much more...

Position Summary:

The goal of this team member is to provide superior customer service to both patients and other staff members. Responsibilities include:

• Greet patients and handle check-in/check-out process, including use of Clockwise system
• Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Collect patient payments
• Other duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent.
• Knowledge of insurance/medical terms and policies preferred but not required.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Familiarity with the use of Microsoft Office Suite; ability to utilize practice management, EMR, and Clockwise software accurately and efficiently.
• Professional appearance and manner.

EEOC Statement:

National Park Medical Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.