Customer Service Specialist

Customer Service Specialist

At Top Rank Plumbing in Carmichael, CA, we believe that a smooth-running operation starts with a dynamic and efficient dispatcher. We're looking for a full-time Customer Service Specialist to join our team and play a vital role in keeping our service calls organized and on track. If you're a detail-oriented problem-solver with excellent communication skills and a passion for customer service, we want to hear from you. This position offers competitive pay of $17-$20 per hour and excellent benefits and perks such as:

• 401(k)
• Company uniforms
• Opportunities for growth
• Flexibility

As a Customer Service Specialist, each shift begins with you managing the flow of incoming service calls, ensuring that each request is assigned to the right technician based on skills and location. You're the go-to person for scheduling, dispatching, and maintaining the dispatch board, keeping everything running smoothly behind the scenes. You'll forecast the service workload, follow up on pending work, and keep customers updated on their service requests and billing. You'll also be managing maintenance agreements, processing purchase orders, and handling any customer inquiries that come your way. Your multitasking and attention to detail will keep everything on track.

To succeed in this role, you will need:

• High school diploma or equivalent
• 1+ years of dispatching or customer service experience
• Strong communication and interpersonal skills
• Proficiency with computers and scheduling systems
• Ability to multitask, problem-solve, and stay organized in a fast-paced environment
• Reliable, customer-focused, and able to work independently

Preferred Qualifications:

• Experience in the plumbing industry
• Familiarity with Microsoft Office and ServiceTitan
• Team-oriented with strong decision-making skills under pressure

Schedule: This is a full-time, hybrid position. Typical schedule is Monday - Friday 9:00 am-5:00 pm.

At Top Rank Plumbing, we're more than just a plumbing company we're a close-knit team dedicated to delivering exceptional residential and commercial plumbing services. With our commitment to customer satisfaction and years of experience, we take pride in our professional, reliable, and cost-effective solutions. As a small business, we foster a flexible and supportive work environment where our employees thrive. Join us and enjoy the benefits of a competitive salary, opportunities for growth, and the stability of a fast-growing company!

Ready to take the next step? Our initial application process is fast and mobile-friendly, taking just three minutes to complete. If you're ready to join our dispatch team and make a real impact, we'd love to hear from you. Apply now, and let's discuss the next steps in bringing you on board as our next Customer Service Specialist!

Candidates must successfully pass a background check, and we also conduct pre-employment drug testing. Please note that any job offer extended will be contingent upon the results of both background and drug testing.