At Your Service Operator

At Your Service Operator

Answer internal and external phone calls in a professional manner within a prescribed time frame

Answer internal and external phone calls according to established scripts and Marriott standards

Promptly route calls to their destination

Respond to hotel guests' requests in a timely manner

Answer, dispatch and log incoming calls from all departments

Conduct pre arrival planning for same day and next day reservations

Utilize the Guest Experience Platform (GXP Software) to log, track and respond to guest requests/issues

Work in unison with Manager on Duty and all Departments of the resort to ensure all guest needs and requests are fulfilled in a timely manner

Requirements:

High school diploma or equivalent

Previous experience in a hotel front desk or customer service role

Strong leadership and communication skills

Ability to multitask and work in a fast-paced environment

Excellent problem-solving skills

Proficient in Microsoft Office and hotel management software

Flexible schedule, including weekends and holidays