PMS Product Connectivity Lead

Job Description

The PMS Product Connectivity Lead own the day-to-day stability, performance, and operational accuracy of critical Oracle PMS product connectivity across the enterprise ecosystem. This role ensures Opera PMS and connected products work together reliably by monitoring connectivity health, leading L3 incident resolution, driving root-cause fixes, improving performance, and maintaining operational knowledge. The Product Connectivity Lead executes within the architectural guardrails and connectivity strategy set by the Director Property & PMS Product Connectivity Management.

Your Day to Day

• Run & Protect Critical PMS Connections
• Own the health and reliability of PMS Connections (monitoring, failure modes, message backlogs, imbalances, recovery).
• Identify and mitigate risks proactively (hotspots, systemic failure patterns, scaling constraints).
• Maintain connectivity readiness across environments (STG/UAT/PROD) with clear go/no-go signals for testing and releases.
• Configure, Design and Evolve Connectivity Components
• Lead on the design and configuration approach for connectivity workflows, APIs, and interfaces within the approved architecture, providing consultative guidance and validation.
• Implement changes that improve accuracy, resilience/scalability, and operational recoverability.

What We Need from You

• Bachelor's or master's degree in a relevant field of work or an equivalent combination of education and work-related experience.
• 8-12+ years in integration engineering / platform operations / enterprise system integration
• Demonstrated ownership of production stability and incident resolution
• Experience working across vendor + internal teams under tight release timelines
• API integration patterns, message orchestration, error handling, retries, idempotency and troubleshooting distributed systems: logs, traces, correlation, performance analysis
• Secure connectivity fundamentals: auth, secrets, access patterns, data protection principles and strong documentation discipline (runbooks, KBs, operational playbooks)
• Extensive knowledge and expertise in one or more of the following disciplines required:
  
  
  PMS, Opera V5, Cloud, Various Integration types API, OHIP, OIC, Oxi Etc...

Additional Skills:

• Drives clarity in ambiguous situations; can lead cross-team incident response
• Communicates crisply to both technical and non-technical stakeholders
• Coaches others through complex troubleshooting (raises the floor of the team)

Monitoring and Service Tools:

• Service Now
• Jira

Travel - 10%

Location - Atlanta, GA: Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this role is $110,000.00 to $125,000.00 . This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

About Us

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

About the Team

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.

Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.