Housing Case Manager

Are you passionate about helping individuals and families achieve stable housing and long-term independence? The Salvation Army is seeking a compassionate and organized Housing Case Manager to guide clients through their journey from housing instability to self-sufficiency. In this role, you'll provide individualized case management, connect clients with valuable community resources, and build strong partnerships with local agencies and housing providers. If you're driven to make a meaningful impact in the lives of others while working as part of a supportive, mission-focused team, we'd love to hear from you.

The Housing Case Manager position pays $47,000 to $51,000/year, dependent on skills and experience, offers a generous benefits package that includes excellent health, dental, vision, and hearing insurance as well as paid time off that includes 15 days of vacation per year, 12 sick days per year (6 of which can be taken like vacation days), 12 paid holidays, 2 personal days, and the ability to earn an additional 2 days of PTO through our wellness program. The Salvation Army also contributes generously to a pension on your behalf and offers short term disability, long term disability, and life insurance, as well as a variety of other great benefits. We invest in you as an employee and provide paid training and professional development opportunities and are looking for someone who wants to grow and develop with an organization that makes a difference in our community.

The Salvation Army Mission:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective: Provides case management to those in need based upon the resources available.


Essential Functions: This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Interview and ascertain the needs of applicants seeking housing assistance and determine program eligibility.
• Provide ongoing case management to clients by developing and monitoring individualized case plans designed to help clients achieve the highest level of self-sufficiency as they move through the Continuum of Care.

• Provides follow-up case management services for a period of at least one year.

• Identify and utilize additional community resources that will help clients. Refer clients to these services.

• Record all data in electronic client management database.

• Maintain financial guidelines when providing assistance in order to stay within budgeted allotments.
• Reports monthly statistics and annual outcomes to the Director of Social Services.
• Build and maintain rapport with community agency representatives and housing providers to ensure collaboration within the community. Attend monthly Brown County Homeless and Housing Coalition meeting, Brown County Social Services Providers meeting, Coalition subcommittee meeting, and other meetings as assigned.
• Participates in professional development opportunities related to position.
• Participates in seasonal activities/special events as requested by supervisor or Salvation Army Officer(s).

Minimum Qualifications:

The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.

• Education: Bachelor's Degree in Social Work or related field.

Experience: Two years case management experience with experience in mental health and/or AODA experience preferred

-OR-

Any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Certifications: Valid Wisconsin Driver's License with clearance to drive from TSA's insurance carrier. Must obtain CPR/AED/First Aid with Naloxone certification for Adults, Children, and Infants within 60 days of hire.

Skills/Abilities:

Knowledge of:

• Principles and practices of social work and case management techniques relevant to the services offered.
• Federal regulations (including HUD) and state laws applicable to the programs.
• Appropriate interviewing skills.
• Public and private social services providers within the community and community resources and programs available to clients with identified needs.
• Collaborative case planning.
• De-escalation and crisis intervention techniques.
• Computer applications related to the work including skills in Microsoft Word and Excel, Internet and email.
• Record keeping principles and practices.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the phone.
• Programs and eligibility requirements for the Social Security Administration, State Medicaid and Badger Care, County Social Services, Foodshare and other relevant programs.

Ability to:

• Adhere to appropriate boundaries and ethics.
• Demonstrate sensitivity with clients of diverse socioeconomic backgrounds.
• Maintain confidentiality of information.
• Analyze, interpret, apply and explain applicable complex laws, codes, regulations and procedures.
• Assess cases appropriately and utilize most appropriate community resources to provide effective client services.
• Use initiative and independent judgment within established procedural guidelines; organize own work, set priorities and meet critical deadlines.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Communicate exceptionally well orally, in writing and over the telephone.

Supervisory Responsibility: N/A .

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific visions abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Travel: N/A

Working Conditions: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Much of this job is performed indoors in normal room temperature conditions. When the duties require being outdoors, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually low to moderate.

At times the duties will involve working with individuals having infectious and/or communicable diseases.

This position will require occasional work on evenings, weekends, and holidays.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

All employees recognize that The Salvation Army is a church and agree that as an employee of The Salvation Army they will support its religious mission.

Learn more about the Salvation Army / Kroc Center: or