Business Operations Analyst / Process Improvement

Socure is building the identity trust infrastructure for the digital economy – verifying 100 % of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want to help build the future of identity with a team that holds a high bar for itself – keep reading. As a Business Analyst at Socure, you will play a key role in enabling business transformation initiatives by supporting operational coordination, maintaining visibility into progress, and ensuring consistency across cross‑functional execution. You will partner closely with Program Management and functional stakeholders to help streamline workflows, reinforce operating rhythms, and support scalable ways of working across the organization. Responsibilities Support the execution of business transformation initiatives by coordinating cross‑functional activities, tracking progress, and maintaining clear documentation of deliverables. Translate business needs into clear requirements, user stories, and current vs. future state process documentation, while supporting project intake by reviewing submissions, gathering inputs, and preparing materials for prioritization. Support and maintain reporting cadences, including weekly business reviews (WBRs), status updates, and executive reporting, ensuring accuracy, consistency, and timely delivery. Assist in the administration and continuous improvement of program management tools and workflows, including supporting automation efforts to enhance efficiency and scalability. Partner with cross‑functional stakeholders to gather inputs, surface process gaps, and support the implementation of process improvements and automation solutions. Ensure data accuracy and integrity across reporting, tracking tools, and documentation to support reliable decision‑making. Qualifications Bachelor's degree required. 2–4 years of relevant experience in business analysis, operations, program support, or a similar role. Strong analytical and problem‑solving skills with the ability to translate data into insights and recommendations. Proficiency with business and productivity tools (e.g., Google Workspace, Microsoft Office, project management software). Zapier or similar and an interest in driving process optimization and AI‑enabled transformation is a plus. Diversity & Inclusion If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly. Equal Opportunity Employer Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr Socure