66 TC Shift Manager

The Shift Manager assists the Store Manager in the overall operation of the retail store, with responsibility for store performance, customer service, cash control, budgeting, inventory integrity, security, merchandising, and staff supervision. This role requires strict adherence to Laguna Development Corporation (LDC) Core Values, policies, and procedures while acting as a professional role model at all times. The Shift Manager ensures a positive, respectful work environment, maintains punctual and reliable attendance, and delivers a superior customer experience by leading employees through best practices, effective communication, and meaningful guest interactions. Duties include forecasting and analyzing daily and weekly sales goals, configuring and maintaining proper gross margins, monitoring product displays, pricing, signage, promotions, and in-stock conditions, and supporting strategies to improve product placement and store appearance. The Shift Manager ensures full compliance with federal, state, and local regulations, including safety, security, food handling, sanitation, refrigeration, wage and hour laws, and cash control procedures, while maintaining store cleanliness and vendor standards.

In addition, the Shift Manager directly supervises all shifts and assists with hiring, training, coaching, development, discipline, and retention of store personnel, including proper documentation and schedule planning. Responsibilities include maintaining inventory accuracy, product freshness, pricing integrity, food safety, cashier accountability, scanning accuracy, daily reporting, daily bank deposits, change orders, labor forecasting, timecard verification, and cost control through action plans. The position requires proficiency in basic computer software and office equipment, the ability to perform essential physical tasks such as lifting, standing, bending, and repetitive hand use, and strong mental skills including problem-solving, planning, decision-making, reading, writing, and data interpretation. The Shift Manager must work under pressure, including weekends, holidays, and unusual hours, actively participate in LDC leadership and management development programs, maintain knowledge of store services and promotions, respond to customer inquiries or complaints, and perform additional duties as assigned. A high school diploma or GED and 2-3 years of relevant leadership experience are required, with supervisory responsibility to recommend hiring, promotion, discipline, and termination.