TikTok Live Community Manager

Job Description

Job Description

SCHEDULE & PAY

• Full Time: 40 hours per week
• $30–$40/hr with monthly and quarterly performance bonuses
• Paid every other Friday

WHO WE ARE
Check out what we do here:

We're an award-winning TikTok Live shopping agency and studio producing high-production, high-conversion live shopping shows for top consumer brands. As our brand partners expand their live schedules and new brands come on board, we're opening a limited number of Livestream Community Moderator roles to power the shows behind the scenes.

We operate brands' TikTok Live channels end to end, from storefront strategy to live execution, and our Moderators are at the core of that system. Once trained, Moderators become a trusted part of our live production team, running the tools and the room while the Host stays on camera in front of thousands of live viewers. These are professional, sales-driven, high-production shows where focus, timing, and judgment directly impact performance.

THE ROLE: LIVESTREAM COMMUNITY MODERATOR
As a Livestream Community Moderator, you run the operational side of every live shopping show. You'll manage the live chat, pinned products, flash deals, sound effects, digital camera, and backend tools in real time, while working closely with an on-camera Host who leads the show.

You're also the official behind-the-scenes Co-Host. You'll be mic'd and will engage with the audience off camera and through the comments, keeping the energy high and the room moving. Your focus, timing, and quick judgment are what keep the show running and converting. This role is ideal for someone reliable, detail-oriented, and quick on their feet. You don't need prior live commerce experience, we train you, but you do need focus, professionalism, and a willingness to learn.

The Moderators who succeed here take ownership, treat every live like a real show, take feedback seriously, and continuously improve.

WHAT YOU'LL DO

• Run TikTok Live backend tools during live shopping shows
• Manage live chat, answer questions, and moderate comments
• Pin products and switch featured items in real time
• Launch flash sales, coupons, and limited-time deals
• Trigger sound effects and engagement tools
• Monitor live performance and adjust pacing mid-show
• Send cues and reminders to the Host during the stream
• Play off the Host as Co-Host to keep the energy flowing and high
• Keep the show running smoothly while adapting to audience behavior

HOW YOU'LL WORK

• Partner 1-on-1 with a Live Stream Host for every show
• Handle all technical and operational tools so the Host stays on camera
• Collaborate with Account Managers and Brand Guardians to align with brand goals
• Perform in a fast-paced, collaborative studio environment

WHAT WE'RE LOOKING FOR

• Strong attention to detail and ability to multitask
• Comfort learning and using live software tools and dashboards
• Clear communication and calm decision-making under pressure
• Sales-oriented mindset and interest in performance results
• Professionalism and reliability for scheduled shows
• Availability for evening and weekend livestreams
• No prior experience required in live streaming, e-commerce, gaming streams, or event production, we train the right people
• Tech-savvy necessary, able to pass technical skill assessment (excel/spreadsheets)

WHY THIS ROLE

• Be at the core of major consumer brands' shows on TikTok Live
• Build real skills in live production, on-mic engagement, and e-commerce
• Work in a fast-growing live commerce industry
• Grow into senior ops, training, or studio operations management roles - Career path opportunities!
• Benefits! Flexible schedule! Inclusive, happy and FUN culture!
• Join a fun, high-energy team building something new with direct support from TikTok leadership!

\nCompany Description

We’re an award-winning TikTok Live shopping agency and studio producing high-production, high-conversion live shopping shows for top consumer brands. We operate brand's TikTok Live channels end to end, from storefront strategy to live execution. Our team represents major consumer brands in front of thousands of live viewers everyday from our professional, sales-driven, high- productions studios.

Company Description

We’re an award-winning TikTok Live shopping agency and studio producing high-production, high-conversion live shopping shows for top consumer brands. We operate brand's TikTok Live channels end to end, from storefront strategy to live execution. Our team represents major consumer brands in front of thousands of live viewers everyday from our professional, sales-driven, high- productions studios.