GTS - US Entity - Desktop Support Engineer
Apex Systems Inc
- # Job Description# GTS - US Entity - Desktop Support Engineer**Location:** Gallatin, Tennessee (On-site) **Employment Type:** Contract* Provide an exceptional technology experience for employees by listening, assessing, and responding to device hardware and application issues.* Determine appropriate solutions from defined procedures and options.* Research, diagnose, resolve, or escalate technical and procedural issues from multiple service channels using documented processes.* Deliver a positive customer experience by creating a welcoming environment through all support channels.* Ensure consistency in service quality for a high level of customer satisfaction.* Demonstrate a sound understanding of relevant technologies and application products in a technology support environment.* Apply process and technical knowledge in problem-solving and multitask while keeping stakeholders informed.* Take personal accountability to meet key performance measurements.*Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing(R) in Talent Satisfaction in the United States and Great Place to Work(R) in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click* *for more details.*
- J-18808-Ljbffr Apex Systems
Vacancy posted 4 days ago
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