Desktop Support Engineer

Primary Location Gallatin, Tennessee Knowledge And Skills Remote desktop assistance tools (Nextthink), Automation & Scripting, Service Now, SCCM, JamF, Zoom, MS Teams, Slack Deliver positive customer experience by creating a welcoming environment and providing best in class service through all support channels in person and virtually Ensure consistency in service quality and capabilities for an overall high level of customer satisfaction Demonstrate a sound understanding of relevant technologies and application products and understand the customer in a technology support environment. Job Responsibilities Determines appropriate and alternative solutions from mostly defined procedures and options Research, diagnose, resolve or escalate technical and procedural issues from multiple service channels using multiple tools and documented processes Qualified candidates should send their resumes to View email address on click.appcast.io Benefits: as a V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr V-Soft Consulting Group, Inc.