Datalink Support Specialist

We will be accepting applications through January 5, 2026 or until filled. Job Summary The Gogo Datalink Support Specialist works with the Flight Deck Services team to quickly and efficiently set up services and handle training for new and existing business aviation customers. The right candidate is detail-oriented and a root cause problem solver. COME ON BOARD THE GOGO FLIGHT DECK SERVICES TEAM! How will you make a difference? Responsibilities Initiate contact with new customers for service setup, training, and aircraft configuration Provide service and troubleshooting for various Avionics equipment Communicate regularly (telephone, email, in-person) with existing customers regarding service enhancements, training & changes Create & maintain user guides Support sales team with customer opportunities Qualifications Bachelor’s Degree in a related field, or equivalent work experience 2-4 years’ experience in Aviation (FBO, flight department, airline, or other aviation-related business) ~10% travel required Required Skills, Talents, & Experience Proven strong customer service and analytical skills Ability to work independently and be flexible in a rapidly changing environment Initiative, dependability, cooperation and thoroughness in a team environment Preferred Skills, Talents, & Experience Familiarity and/or experience with aviation datalink communications Has worked with satellite communications Knowledge of aircraft avionics Pilots license (private or better) Equal Pay Disclosure(s) Base Pay: 80,000.00 - 100,000.00 USD Annual Target Annual Short-Term Incentive: Bonus Plan at 5% (% of Annualized Base Pay) Eligible for Incentive Stock Program: Yes Benefits Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at Equal Opportunity Statement Gogo is an Equal Opportunity and affirmative Action employer, working in compliance with federal and state laws. We are committed to the concept of equal employment opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability. The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish). #J-18808-Ljbffr GOGO-USA Gogo Business Aviation LLC