FinCrime Operations Senior Analyst - AUP

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description As a FinCrime Operations Senior Analyst, you will play a vital role in safeguarding Wise and its customers by identifying and mitigating financial crime risks. You will be responsible for conducting thorough alert and escalation reviews, investigations, analyzing customer activities, and ensuring compliance with regulatory requirements and internal policies. This role offers an excellent opportunity to develop your expertise in financial crime operations and contribute to maintaining the integrity of Wise's services. Job Responsibilities Investigation and Analysis: Conduct thorough reviews and investigations of customer and payment activity, including their use of Wise products, to determine if behavior aligns with expected patterns or portrays higher-risk flags. This involves applying a deep understanding of Wise's compliance framework, the regulatory environment, and ongoing financial crime trends. Your key responsibility will be to accurately discount or elevate alerts, focusing on whether potential suspicious activity related to any financial crime is present. Document findings, decision rationale and the steps taken, adhering strictly to established procedures and best practices. The quality of your documentation around decision grounds is paramount. Due Diligence: Perform meticulous due diligence on customers and businesses, leveraging a variety of publicly available and internal data sources, including websites, financial statements, and external databases. Your work will focus on establishing connections and gaining an understanding of customer payment behavior and financial activity. You'll apply a risk-based approach to ensure high-quality reviews that are efficient and consistent. Risk Assessment: Analyze and evaluate risk factors associated with customer profiles and transactions. Document risk assessments clearly. Transaction Monitoring: Review customer transaction history, analysing how they utilize Wise's various products and services. Your goal is to identify unusual patterns or suspicious activities that may indicate financial crime, with a keen eye on the risks and specific weaknesses associated with each product offering that could be exploited for abuse. Escalation: Review and assess internal escalations, whether system-generated or from other teams, making informed decisions on the next steps. You will elevate suspicious activities or concerns to the Reporting team, AML and Fraud teams, or other relevant compliance functions as warranted. Documentation and Record Keeping: Maintain accurate and detailed records of reviews, investigations, decisions, and customer interactions, ensuring compliance with data privacy regulations and internal policies and procedures. Keep a comprehensive and clear audit trail of all actions taken. Compliance Guidelines: Stay up-to-date with relevant KYC/AML/due diligence/fraud regulations, sector’s best practices, market trends, and changes in typologies and crime trends. Risk Management and Escalation: Escalate critical incidents, high-risk customers, significant control weaknesses, or material breaches to direct leadership in a timely and precise manner, following established protocols. Process Improvement: Contribute to the continuous improvement of FinCrime operations processes by raising issues for process and tooling bugs, inefficiencies and suggesting actionable and impactful enhancements. Team Collaboration: Collaborate with senior analysts and other team members to support the overall FinCrime operations function, fostering a proactive, solutions-oriented mindset. Trainings: Complete company-assigned mandatory, refresher or ad hoc trainings on time and with diligence. Customer Communication: Communicate clearly, professionally and empathetically with customers via approved channels to obtain necessary details or clarifications for reviews. KPIs: Take a proactive approach to consistently achieve individual and team targets (KPIs, SLAs, QA), demonstrating a strong commitment to quality and speed. Other: Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. Qualifications Strong verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and professional reports, summaries, and customer communications. Additional languages are a plus. 1‑2 years of experience in operations, compliance, or a related field, preferably with exposure to financial crime, KYC/AML, or fraud prevention. Basic understanding of global financial crime regulations, best practices and applicable standards. Ability to work independently and make decisions within well-defined procedures. Proven capacity to maintain a high level of quality and accuracy, with a strong commitment to precise process adherence and meeting established standards. Excellent documentation skills, with the ability to present complex information clearly, concisely, and accurately for both internal and external use. Strong organizational skills with the ability to multitask, prioritize effectively, and manage time efficiently in challenging situations. Willingness to work flexible hours, including shifts, weekends, and public holidays as needed. Proactive attitude with a willingness to learn and develop in the financial crime domain. Ability to work autonomously, proactively identifying and addressing tasks independently by applying learned procedures and best practices. Nice to have Education: Bachelor’s degree in Finance, Business Administration, Law, Analytics, Audit or related field. Certifications: ICA, CAMS, or equivalent certification. Finance/accounting background is a plus. Familiarity with Business Intelligence tools such as Looker. Additional Information Location: Austin, Texas, USA (Hybrid) Compensation: 30.75 USD hourly Language Requirement: Submit your CV in English. Work Eligibility: Candidates must be authorized to work in the US. We cannot sponsor visas or provide relocation packages. Remote Status: This is a hybrid role; it is not a fully remote position. Benefits: See the benefits we offer. #J-18808-Ljbffr Wise