Front Desk Receptionist

Job Description

Job Description

We are seeking a friendly and highly organized Receptionist to be the first point of contact for patients at Pain Clinic Associates in Memphis, TN. This role is responsible for ensuring a positive first impression through phone and in-person interactions, accurately capturing information for billing, and maintaining up-to-date patient records. If you are a compassionate, detail-oriented individual with excellent communication skills, we would love to have you join our team.
Key Responsibilities:

• Customer Service: Greet patients and visitors warmly, ensuring a positive first impression of the clinic. Handle patient inquiries and direct them appropriately.
• Patient Registration & Information Collection: Accurately gather and enter patient demographic and insurance information at the time of the first encounter.
• Insurance Verification: Verify insurance coverage through clinic systems and coordinate with patients, payors, and referring physicians when needed.
• Chart Preparation: Prepare patient charts and messages, ensuring all necessary information is complete and accurate.
• Billing Information: Capture and update billing information to ensure accurate invoicing and seamless insurance processing.
• Phone & Appointment Management: Manage phone calls, schedule appointments, cancel or reschedule as necessary. Take new patient consults and ensure all required information is collected.
• Daily Financial Processes: Assist with closing out daily financial processes, including managing cash, checks, and credit card transactions.
• Opening & Closing Procedures: Ensure smooth opening and closing of the clinic, including following security procedures, preparing the clinic for the day, and ensuring patient amenities are available.
• Medical Records Management: Manage requests for medical records, fax requests, and maintain accurate filing systems.

• Demonstrates competence in age-appropriate customer service for adolescents, adults, and seniors.
• Performs duties with competence, professionalism, and attention to detail.
• Strong understanding and alignment with the company’s mission and values.
• Complies with applicable laws, regulations, and internal policies
• Demonstrates excellent interpersonal skills with patients, staff, and the public.
• Ability to handle urgent situations calmly and efficiently.
• Strong critical thinking skills, including problem-solving, planning, and decision-making.

• Experience/Education: One (1) -Three (3) years of experience in a physician's office is preferred. A high school diploma or equivalent is required.
• Interpersonal Skills: Strong communication skills, both verbal and written. Ability to develop and maintain effective relationships with patients and office staff.
• Physical Requirements: Work involves minimal physical effort with intermittent periods of exertion.
• Environmental Conditions: Work is performed under normal clinic conditions with an emphasis on patient care.

• Ability to manage multiple tasks and prioritize effectively.
• Strong organizational skills and attention to detail.
• Ability to work as part of a team and contribute to a positive work environment.
• Experience with medical records and billing systems is a plus.

• Positive and supportive work environment.
• Opportunity to be part of a dynamic, patient-focused clinic.
• Competitive salary and benefits package.

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