Customer Service Sales Coordinator

Customer Service Sales Coordinator

Vesuvius is a global leader in molten metal flow engineering and technology, primarily serving the global steel and foundry industries. We develop innovative solutions that enable our customers to increase their efficiency and productivity, enhance quality, improve safety and reduce their costs and their environmental impact. Our history spans more than 100 years, we are on six continents with more than 10,000 employees. We value diversity. Sustainability is at the heart of everything we do. We aim to deliver sustainable, profitable growth to provide our shareholders with a superior return on their investment, while providing our employees with a safe workplace where they are recognized, developed and properly rewarded.

This position will be located in Graham, NC.

Purpose:

Responds to incoming mail and telephone inquiries including order placement, product availability, shipments, pricing, expediting, invoicing, consignment and special projects.

Key Responsibilities

• Respond to customer inquiries (phone, email, fax) both internal and external
• Order entry and schedule changes
• Maintain forecast/schedule for long lead time
• Accurate invoicing
• Shipping/receiving
• Consignment inventory reconciliation/invoicing
• Follow up on orders with production, shipping, logistics and problem solving

Qualifications & Experience:

Associates Degree preferred

Related experience: Sales Support, Customer Service, Logistics, Scheduling, Inventory Management

Skills:

Active listening, Excellent communication, both written and verbal, Customer service, High attention to detail, Ability to work independently and in fast-pace environment with sense of urgency, Problem-solving, Organizational and follow-up skills, Prioritization skills, Data management, including sharing of information with the appropriate parties at the right time.

This position reports to a Sales Supervisor. The salary range for this position is $45,000 - $55,000 USD Annual. The specific salary offered to a candidate may be influenced by a variety of factors including experience, education and location.

Travel Required:

Yes. Some travel required

Required Skills:

English: Advanced

Preferred Experience:

Manufacturing and Steel Industry knowledge preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.