Customer Service Manager

We are looking for a Customer Service Manager (CSM) to manage quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Key Responsibilities Oversee quality care and overall client satisfaction Supervise and provide guidance to Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications Associate or bachelor’s degree in business, Nursing, Social Services, or related field (preferred per regulatory requirements) Accountable, reliable, and able to work independently with good judgment Valid driver’s license and auto insurance Effective verbal and written communication Excellent customer service skills Prior scheduling and management or supervisory experience Thrives in a fast‑paced environment, friendly, compassionate, builds positive relationships Excellent problem solver, well organized Benefits Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, supplemental plans, EAP, and 401(k) participation Career growth and development opportunities Company Information All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home while maximizing their dignity, privacy, and independence. Salary USD $18.00 / Hour #J-18808-Ljbffr