Customer Success Specialist - Medical Device

Customer Success Specialist
Mission Viejo, CA | Full-Time | Temp-to-Hire | $26-$27/Hour

A rapidly growing healthcare company in Mission Viejo is seeking a

Customer Success Specialist

to support customer relationships, account management, order processing, and sales operations.

Prior experience in Medical Aesthetics, Regenerative Biologics, Biologics, Medical Device, Pharmaceutical, Biotechnology, Life Sciences, MedTech, or Healthcare Technology is required.

This role is ideal for professionals with experience in customer success, customer support, account coordination, sales support, order management, client services, or customer operations within a regulated healthcare environment.

Key Responsibilities

Process customer orders from the company's eCommerce platform into QuickBooks Desktop

Manage order entry, order accuracy, and sales order processing activities

Serve as a primary point of contact for customers, healthcare providers, distributors, and sales representatives

Respond to inquiries regarding orders, products, shipping status, and account information

Support customer onboarding, account maintenance, and customer success initiatives

Maintain customer records and operational data within CRM and business systems

Generate, update, and analyze reports using Microsoft Excel

Coordinate with internal teams to resolve issues and ensure timely order fulfillment

Support sales operations, customer service, and account support activities

Deliver an exceptional customer experience while maintaining a high level of accuracy and professionalism

Required Qualifications

2+ years of experience in Customer Success, Customer Service, Customer Support, Account Coordination, Sales Support, Order Management, Client Services, or Customer Operations

Experience supporting customers within the Medical Device, Medical Aesthetics, Pharmaceutical, Biotech, Life Sciences, MedTech, Healthcare Technology, or Biologics industries

Experience supporting healthcare providers, medical practices, clinics, distributors, or customers purchasing technical or regulated products

Strong customer-facing communication and relationship-building skills

Excellent organizational skills and attention to detail

Ability to manage multiple priorities in a fast-paced environment

Associate degree or equivalent experience

Technical Skills
Required

Microsoft Excel

Microsoft Office Suite

CRM Systems

Data Management

Reporting & Analytics

Order Processing Systems

Preferred

HubSpot

QuickBooks Desktop

Sales Operations Platforms

Relevant Backgrounds

Customer Success Specialist

Customer Support Specialist

Customer Service Representative

Client Services Representative

Account Coordinator

Account Manager

Sales Support Specialist

Sales Operations Coordinator

Order Management Specialist

Healthcare Customer Service Representative

Medical Device Customer Support Specialist

Pharmaceutical Customer Service Representative

Biotech Customer Support Specialist

Company Description
PrideStaff South Orange County Mission Viejo works with local businesses to source, interview and recruit candidates for temporary, temp-to-hire, and direct-hire staffing in the areas of office and administrative support, customer service, accounting, light industrial, skilled, and general labor. We serve the South Orange County cities of Mission Viejo, Rancho Santa Margarita, San Clemente, Laguna Hills, Aliso Viejo, Dana Point, San Juan Capistrano, Laguna Niguel and other coastal communities.

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