Account Manager

Account Manager

TransPerfect is the world’s largest provider of language services and technology solutions for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 5,000 global organizations employ TransPerfect’s GlobalLink® technology to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

What You Will Be Doing

The position of the Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.

Responsibilities

• Develop prospective clients through several strategies including internet research, trade show lists, referrals, various professional directories and personal investigation.
• Foster and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.).
• Grow new business from existing clients, including working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolio.
• Creatively problem‑solve to improve current new business development strategy.
• Negotiate rates and deadlines with prospective and current clients.
• Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time, and competitors’ information.
• Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product.
• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service.
• Understand all industries that TransPerfect markets to, including industry leaders, current events and any other pertinent data.
• Perform other special projects or duties when required.

Required Skills

• Minimum Bachelor’s degree or equivalent.
• Excellent written and verbal English communication skills.
• Excellent problem solving and analytical skills.
• Strong interpersonal skills.
• Effective time management.

Where Your Career Is Going

All departments offer career growth and development that can combine your skills, interests, and experience. We encourage employees to have a continuous dialogue with management about growth opportunities throughout tenure with the company.

Benefits

We offer a comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, membership to child‑care providers, and other TransPerks. You even get your birthday off because we’re stoked that you were born.

Equal Employment Opportunity

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. TransPerfect is committed to all recruitment processes and workplace free from harassment, sexual harassment & discrimination.