Customer Service Associate

Customer Service Representative Location: Odessa, FL 33356 Duration: 20-week contract, potential for extension or conversion Pay Rate: $17.00/hour Schedule: Shifts and days vary (40 hours/week) Position Overview We are seeking a Customer Service Representative to join a fast-paced team focused on providing excellent service to customers, business partners, and drivers. In this role, you will serve as a key point of contact, helping resolve customer concerns, monitor deliveries, and ensure orders are processed accurately and efficiently. This is a great opportunity for someone who enjoys working in a busy environment, solving problems, and providing a positive customer experience. Key Responsibilities * Assist customers, business partners, and drivers by phone and email * Respond to customer questions and complaints in a professional and timely manner * Identify, troubleshoot, and resolve customer issues * Monitor delivery routes and provide updates as needed * Scan haul-away pods and verify required stamps * Process delivery order changes and cancellations * Maintain accurate information while handling multiple tasks simultaneously Qualifications Required: * Experience using Microsoft Office, including Word, Excel, PowerPoint, and similar programs * Strong communication and customer service skills * Ability to troubleshoot issues and provide effective solutions * Strong organizational and multitasking abilities * Ability to remain calm and professional in a fast-paced environment Preferred: * High school diploma or equivalent * At least 1 year of related customer service experience * Previous call center or high-volume customer service experience Category Code: JN003 #LI-AD1 #LI-Onsite SeniorityLevel: Associate