Account Resolution Specialist

What we do and why we do itAs the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.How it’s going (and growing)With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.About the RoleAs a Account Resolution Specialist at Mynd, you will focus on managing delinquency rates and eviction processes to ensure timely resolution of payment issues and adherence to legal requirements. You will work closely with residents and legal teams, utilizing your expertise in property management and tenant relations to mitigate risks and maintain financial stability within our managed properties.ResponsibilitiesMonitor delinquency rates and implement strategies to minimize late payments and non-payment issues.Initiate eviction processes in accordance with local laws and lease agreements when necessary.Communicate with residents regarding delinquency concerns, payment plans, and eviction notices.Collaborate with legal teams to ensure eviction procedures comply with legal requirements and timelines.Maintain accurate records of delinquency cases, payments, and eviction proceedings.Analyze delinquency trends and provide recommendations for improving payment processes and reducing delinquency rates.Coordinate with property management teams to address delinquency-related issues and support resident retention efforts.Stay updated on relevant laws and regulations related to delinquency and eviction processes.Prepare reports and presentations on delinquency and eviction metrics for management review.Provide training and guidance to property management teams on delinquency prevention strategies.Court appearances in person, if in market, or via Zoom as needed.Qualifications3+ years of experience in the real estate or property management industry, overseeing daily operations of single-family or multi-family rental homesAbility and desire to cultivate relationships, deescalate tough situations, and negotiate creative solutionsGeneral understanding of leasing, property management, and real estate investing principlesExcellent verbal and written communication skills; utilization of proper grammar, spelling, and toneExperience managing budgets, manipulating spreadsheets, and generating financial reportsTech proficiency with Google applications, workflow engines or project management tools, and mobile payment applicationsAbility to work independently and as part of a cross-functional team, driving projects through to completionFlexible schedule with the ability to work evenings and weekends, as neededKnowledge of local residential real estate laws and regulationsAbility to travel, including quarterly overnight visits throughout your assigned territoryPreferred QualificationsBachelor’s degree, real estate license, or trades licenseProficiency with property management, inspection, and renovation software (e.g. Yardi, MRI, AppFolio, Onesite, Matterport, Renowalk, and/or Propertyware)LocationDallas, TXTravel required10%Compensation$24.00-$26.00 hourly. The compensation range may be adjusted based on experience and location. Pay TransparencyOur compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, your pay will be determined based on several factors, including location, job-related knowledge, skills, experience, and other job-related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package.Competitive & Unique Benefits PackageGenerous PTO Policy12 Paid HolidaysVolunteer Time OffPaid Parental Leave401k ProgramWellness and home office/cell phone subsidiesRobust health, dental, vision insurance, and moreWellness and home office/cell phone subsidiesMust be authorized to work in the U.S. is a precondition of employment, and we are unable to sponsor H1-B Visas at this time.Any offer of employment is conditioned upon the successful completion of a background investigation. Commitment to Equal Employment Opportunity Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.