Beverage Services - Beverage Server

Team Member

Team Member is responsible for providing beverage service to all guests in an efficient, courteous and professional manner displaying a high standard of guest service. Team Member will work under general supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job.

Primary duties, responsibilities, and tasks:

• Support and uphold the Valley View Casino & Hotel's Standards of Excellence, Mission and Vision Statements
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction
• Provide prompt, efficient and courteous beverage service to guests in accordance with company policies, procedures and standards
• Ensure accuracy of purchased beverages and provide accurate change
• Service guests, taking and filling all beverage orders and assisting in maintaining guests gaming area in a clean and neat manner
• Monitor guests needs on a continual basis ensuring all beverage requests will be promptly fulfilled
• Maintain assigned area for cleanliness
• Assist other beverage personnel with maintenance (side work, opening/closing duties) as necessary
• Maintain a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible
• Protect Valley View Casino & Hotel by adhering to alcohol beverage control policies by providing responsible alcohol service and monitoring guest's alcohol consumption
• Inform the Food and Beverage Managers when a guest demonstrates signs of intoxication
• Comply with the Tipped Rate Determination Agreement (Gaming Industry) as approved by the IRS
• Perform other duties as assigned by Food and Beverage Managers, Director and/or Vice President
• Conduct all responsibilities in a professional and ethical manner
• Maintain a consistent, regular attendance record
• Adhere to performance standards, company policies and procedures, as they relate to the department

Required qualifications:

• Positive attitude
• Willingness to learn and ability to follow instructions and direction
• Ability to work within a team-centered work environment
• Strong organizational and interpersonal skills
• Friendly, energetic personality
• Ability to speak and understand the English language
• Effective communication, organizational interpersonal and analytical skills
• Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures
• Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks
• Ability to work with mathematical concepts
• Good judgment when providing information to guests and maintain positive guest relations at all times
• Gaming License from the Tribal Gaming Agency
• Successfully pass applicable auditions or skill testing and a drug screening test

Preferred qualifications:

• High school diploma or GED equivalent
• One year of beverage service experience
• Previous experience in gaming environment
• Ability to understand oral and verbal communication while using Valley View Casino & Hotel's communication tools which include but are not limited to radios, cell phones and or email

Physical requirements of the position:

• Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions
• While performing the duties of this job, the Team Member is regularly required to talk and hear
• The Team Member may be required to stand, walk, and sit and use hands to manipulate, handle, or feel
• The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell
• The Team Member must frequently lift and/or move 20 pounds and occasionally lift and/or move up to 40 pounds

Working conditions:

• The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts
• While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles
• The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes
• The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions
• The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud

Other information:

• Native American hiring preference applies
• This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions
• You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence
• Management has the right to revise this job description at any time
• The job description is not a contract for employment