Front Office Supervisor, Legacy Hotel

Position Summary The Front Office Supervisor supports the daily operations of the Front Desk (Guest Services) team and is responsible for delivering attentive, courteous, and efficient service to all guests before arrival and throughout their stay. Key Responsibilities Act as a visible leader on the Guest Services team, setting the tone for professionalism, service standards, and teamwork. Serve as a key support partner to the Front Office Manager by helping execute departmental goals, priorities, and initiatives. Serve as Manager on Duty when assigned, addressing guest concerns, complaints, disturbances, special requests, and problem resolution. Maintain daily records of room availability and rates; assist with setting and balancing the house and room assignments. Review and manage guest request logs to ensure requests are executed accurately and timely. Check guests in and out, answer phones, and assist with various guest needs throughout the day. Work closely with the Housekeeping Department to ensure guest rooms are ready in alignment with daily reservations. Demonstrate proficiency in all Front Desk systems, including check-in, check-out, and reservations. Respond to guest inquiries regarding hotel services, facilities, hours of operation, dining, transportation, and local attractions. Handle guest challenges in a friendly, professional, and solution-oriented manner. Ensure proper logging, handling, and delivery of guest packages, mail, and messages. Maintain effective communication and teamwork with hotel staff and other departments. Document incidents, maintenance issues, or guest feedback in required systems. Protect confidential guest and proprietary information in accordance with company policies. Other duties as assigned by management. Qualifications Minimum of one (1) year of hotel guest services or front desk experience required. Prior supervisory or lead experience preferred. College coursework in Hospitality Management or a related field preferred. Experience with hotel front office systems required; familiarity with OPERA preferred. Ability to communicate information and ideas clearly, both verbally and in writing. Proven ability to remain calm, professional, and objective in high-pressure situations. Positive attitude with a collaborative, team-oriented mindset. Physical Demands and Work Environment Ability to lift, move, push and pull equipment or boxes in excess of 20 lbs. Ability to stand or walk for duration of shift. Ability to work flexible hours to include nights, weekends and holidays as needed. Ability to operate office equipment such as computers. Requires a background check upon offer. Requires a pre-employment drug screen upon offer. Benefits Comprehensive Medical, Dental, and Vision Flexible Spending Account and Health Savings Account options 401(k) with Employer Match Short-term and Long-term Disability Group and Supplemental Life & AD&D Pet Insurance Gym Discount Program Wellbeing Program and more! Equal Employment Opportunity IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr IMG Academy